What are the responsibilities and job description for the Contact center architect position at Calabitek?
Hello
Immediate position for
Role : Contact Center Architect
Location : Chicago IL (Onsite role)
in person interview in Chicago IL is mandatory
Required skills :
Contact Center Transformation Genesys CCaaS
Develop and manage the program roadmap and ensure the alignment of the overall design with application requirements and industry best practices.
Provide technical leadership and guidance to development teams ensuring that solutions are delivered to the highest standards.
Analyze and optimize applications for performance scalability and costeffectiveness. Implement best practices for optimizing resource usage reducing latency and improving the overall efficiency of cloudbased applications.
Define program objectives scope deliverables and success criteria in collaboration with stakeholders.
Identify and manage dependencies between projects within the program.
Develop and maintain comprehensive architectural documentation ensuring that designs are communicated effectively to stakeholders.
Collaborate with crossfunctional teams including developers system administrators and business analysts to deliver integrated solutions.
Act as a point of escalation for complex technical issues providing expertlevel troubleshooting and resolution.
Responsible to understand solution in depth and how it integrates with other internal systems to deliver business value.
The role supports all teams globally works closely with crossfunctional teams including engineering product management operations and executive leadership to achieve project objectives and align them with the companys goals.
Define program objectives scope deliverables and success criteria in collaboration with stakeholders.
Identify and manage dependencies between projects within the program.
Facilitate stakeholder meetings to review progress gather feedback and make informed decisions.
Implement and manage architecture governance standards and process.
Identify assess and manage program risks developing mitigation strategies where necessary.
Ensure proactive problem resolution and escalate issues as appropriate to minimize impact on program success.
Manage vendor relationship.
Solve / work high impact problems / projects and provide resolution to restore services
Provide Root Cause Analysis (RCA) post restoration of service
Design testing approaches complex processes and assist with the automation of repetitive tasks
Review requirement documents define software requirements and update processes and procedures as necessary
Ensure ongoing compliance with regulatory requirements
Conduct project related research
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Please share valid resume to
Last updated : 2024-11-22
