What are the responsibilities and job description for the Director of Service and Training position at Calamigos Guest Ranch and Beach Club?
Position: Director of Service and Training
Location: Calamigos Guest Ranch and Beach Club – Malibu, CA
About Us: Calamigos Guest Ranch and Beach Club is a premier luxury destination nestled in the heart of Malibu, CA. We offer world-class hospitality, fine dining, and exclusive event experiences, creating unforgettable moments for our guests. We are seeking a Director of Service and Training to lead and elevate our service standards across all departments of our resort, including hotel operations, food and beverage, and event services.
Job Summary: The Director of Service and Training is responsible for developing and implementing comprehensive training programs to ensure excellence in service delivery across all departments. This role will oversee the training and development of staff, ensuring that our hospitality, fine dining, and luxury service standards are met and exceeded. The ideal candidate will have a strong background in hotel operations, food and beverage, and event management, with expertise in training and manual development.
Key Responsibilities:
- Design, implement, and oversee comprehensive service training programs for all departments, including hospitality, food and beverage, and event operations.
- Develop training manuals and standard operating procedures to enhance consistency and excellence in service delivery.
- Lead and mentor staff across all departments to ensure a high level of guest satisfaction and personalized service. * Collaborate with department heads to identify training needs and implement effective solutions.
- Conduct regular assessments and audits to measure service quality and implement improvements.
- Develop and oversee a staff development program, ensuring career growth and high retention rates.
- Stay updated on industry trends and best practices to continuously refine training programs.
- Ensure that fine dining and luxury service standards, including wine and food knowledge, are upheld across all resort operations.
- Foster a culture of excellence, teamwork, and continuous improvement.
Qualifications:
- Minimum of 5 years of experience in hospitality, fine dining, and luxury service industries.
- Proven experience in staff training, program development, and manual writing. * Strong background in hotel operations, food and beverage, and event services, with extensive wine and culinary knowledge.
- Experience overseeing training and service standards in a high-end resort or hospitality setting.
- Exceptional leadership, communication, and mentorship skills.
- Detail-oriented, with a passion for delivering outstanding guest experiences.
- Ability to work collaboratively with multiple departments to achieve service excellence.
Why Join Us?
At Calamigos Guest Ranch and Beach Club, we offer a dynamic and inspiring work environment, competitive salary, and opportunities for career growth. Be part of a team that is dedicated to delivering unparalleled luxury experiences in one of California’s most breathtaking locations.
Salary: $85,000 - $100,000 per year, based on experience and qualifications.
Job Type: Full-time
Pay: $85,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
Ability to Commute:
- Malibu, CA 90265 (Required)
Work Location: In person
Salary : $85,000 - $100,000