What are the responsibilities and job description for the IT HELP DESK (Level 1) $27.00 position at Calance?
Job Details
** The quickest way to be considered for this role is to CALL US directly! Click "Apply On Web" or "Apply Now" to access our Recruiter s contact details and give us a call today! **
** We will NOT accept 3rd Party (C2C) Contractors **
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Position:IT HELP DESK TECHNICIAN (Level 1)
JOB REF#:43421
Duration:12 Months (Contract)
Location:ONSITE - Golden, CO 80401
Pay Rate:$27.50 per hour (W2 only)
**This role is 100% ONSITE** (LOCAL CANDIDATE ONLY)
HOURS: MON-FRI 8am - 4:30pm (CST)
IT HELP DESK TECHNICIAN will be responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. They will provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams. Act as the IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. Responsible for providing technical assistance with computer systems, networking, hardware, and software.
RESPONSIBILITIES INCLUDE:
Manage Help Desk tickets, handling customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
Document customer interactions and resolve customer reported issues
Escalate unresolved issues to the next Tier
Install, make changes and repair computer hardware and software
Monitor and respond quickly to incoming requests related to IT issues.
Maintain computer systems and act as support if any system goes down.
Assist with onboarding and offboarding of new or outgoing users.
Install, configure, maintain and upgrade PC software.
Tier 1 Networking and troubleshooting as well as support
REQUIRED SKILLS/EXPERIENCE:
2 years providing IT HELP DESK (Level 1) over the phone support for installing and troubleshooting software and hardware issues
Proficiency with Windows, Linux, and IOS computers
Excellent oral and written communication skills
Detail oriented and highly organized to keep tickets in order
Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
Understanding and appreciation for information security within systems and user devices.
Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary
Flexibility to work a variety of shifts with minimal notice
OTHER REQUIREMENTS:
Must have reliable transportation, valid Driver's Licence
Must be able to pass a criminal background check
DESIRED SKILLS:
Familiarity with ticketing systems, such as Manage Engine
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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans
** We will NOT accept 3rd Party (C2C) Contractors **
===
Position:IT HELP DESK TECHNICIAN (Level 1)
JOB REF#:43421
Duration:12 Months (Contract)
Location:ONSITE - Golden, CO 80401
Pay Rate:$27.50 per hour (W2 only)
**This role is 100% ONSITE** (LOCAL CANDIDATE ONLY)
HOURS: MON-FRI 8am - 4:30pm (CST)
IT HELP DESK TECHNICIAN will be responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. They will provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams. Act as the IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. Responsible for providing technical assistance with computer systems, networking, hardware, and software.
RESPONSIBILITIES INCLUDE:
Manage Help Desk tickets, handling customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
Document customer interactions and resolve customer reported issues
Escalate unresolved issues to the next Tier
Install, make changes and repair computer hardware and software
Monitor and respond quickly to incoming requests related to IT issues.
Maintain computer systems and act as support if any system goes down.
Assist with onboarding and offboarding of new or outgoing users.
Install, configure, maintain and upgrade PC software.
Tier 1 Networking and troubleshooting as well as support
REQUIRED SKILLS/EXPERIENCE:
2 years providing IT HELP DESK (Level 1) over the phone support for installing and troubleshooting software and hardware issues
Proficiency with Windows, Linux, and IOS computers
Excellent oral and written communication skills
Detail oriented and highly organized to keep tickets in order
Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
Understanding and appreciation for information security within systems and user devices.
Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary
Flexibility to work a variety of shifts with minimal notice
OTHER REQUIREMENTS:
Must have reliable transportation, valid Driver's Licence
Must be able to pass a criminal background check
DESIRED SKILLS:
Familiarity with ticketing systems, such as Manage Engine
==
==
Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $80,401
