What are the responsibilities and job description for the Jr to mid level IT Support Technician - hybrid - onsite 3 days a week position at Calance?
Job Details
IT Support Technician
The IT Support Technician at is a non-exempt, full-time position assigned to the Information Technology department within the Internal Strategic Operations organization. The department supports the IT needs of the companies ~300 employees deployed nationwide across 7 different office locations as detailed below. This position is in Chandler Arizona.
Desktop support, new laptop deployments, Office/Azure/Intune experience, Cisco Meraki would be a plus but not required. This new hire will be in Chandler AZ.
Job Responsibilities
As a primary participant in the IT Help Desk operation (ticket managed cases):
Diagnose, troubleshoot, and resolve highly complex hardware/software and network-related problems, including driving problem resolution, working with vendors, and managing cases as required.
Serve as a point of contact providing highly technical assistance to the user community.
Ensure the most appropriate solutions are employed and maintained.
Coordinate hardware repair activities.
New laptop imaging, and deployment
Create/manage/delete user accounts, passwords, security groups in Azure Active Directory as part of the on/off-boarding process
Install/configure Windows operating systems and software applications in a O365 environment for delivery to new or current employees.
Install operating system security patches and firmware updates, leveraging InTune device management wherever possible.
Experience with Cisco Meraki a plus but not required
Available to work after normal business hours, weekends, and holidays (appropriately compensated) as needed to support IT maintenance activities to achieve minimal impact or disruption for end-users and the business in general.
Travel to remote office locations to support operations may be necessary (typically < 10%)
Perform other duties as assigned.
Qualifications and Experience
Associate degree in a computer or information technology related field or equivalent combination of technical training and experience.
Current certifications in networking, computer hardware repair/maintenance, software, or related disciplines a plus.
Broad in-depth knowledge and technical experience with Windows and related hardware.
Extensive experienced with O365, Intune/MDM, Remote Desktop Services, Azure Active Directory, DNS, DHCP, Computer Security and/or Networking Protocols.
Experience with OS image deployment/management and new hardware configurations.
Knowledge of IOS/Android is a plus
Working knowledge of Cisco Meraki is a plus
Ability to set/accept priorities and resolve complex problems in a fast-paced environment, consistent with team goals and objectives.
Experienced in demonstrating effective customer support skills for a diverse user community with widely varying levels of computer literacy.
Proficient interpersonal, verbal, and written communication skills, with ability to work independently and interact with a multi-disciplinary staff in a team environment
The IT Support Technician at is a non-exempt, full-time position assigned to the Information Technology department within the Internal Strategic Operations organization. The department supports the IT needs of the companies ~300 employees deployed nationwide across 7 different office locations as detailed below. This position is in Chandler Arizona.
Desktop support, new laptop deployments, Office/Azure/Intune experience, Cisco Meraki would be a plus but not required. This new hire will be in Chandler AZ.
Job Responsibilities
As a primary participant in the IT Help Desk operation (ticket managed cases):
Diagnose, troubleshoot, and resolve highly complex hardware/software and network-related problems, including driving problem resolution, working with vendors, and managing cases as required.
Serve as a point of contact providing highly technical assistance to the user community.
Ensure the most appropriate solutions are employed and maintained.
Coordinate hardware repair activities.
New laptop imaging, and deployment
Create/manage/delete user accounts, passwords, security groups in Azure Active Directory as part of the on/off-boarding process
Install/configure Windows operating systems and software applications in a O365 environment for delivery to new or current employees.
Install operating system security patches and firmware updates, leveraging InTune device management wherever possible.
Experience with Cisco Meraki a plus but not required
Available to work after normal business hours, weekends, and holidays (appropriately compensated) as needed to support IT maintenance activities to achieve minimal impact or disruption for end-users and the business in general.
Travel to remote office locations to support operations may be necessary (typically < 10%)
Perform other duties as assigned.
Qualifications and Experience
Associate degree in a computer or information technology related field or equivalent combination of technical training and experience.
Current certifications in networking, computer hardware repair/maintenance, software, or related disciplines a plus.
Broad in-depth knowledge and technical experience with Windows and related hardware.
Extensive experienced with O365, Intune/MDM, Remote Desktop Services, Azure Active Directory, DNS, DHCP, Computer Security and/or Networking Protocols.
Experience with OS image deployment/management and new hardware configurations.
Knowledge of IOS/Android is a plus
Working knowledge of Cisco Meraki is a plus
Ability to set/accept priorities and resolve complex problems in a fast-paced environment, consistent with team goals and objectives.
Experienced in demonstrating effective customer support skills for a diverse user community with widely varying levels of computer literacy.
Proficient interpersonal, verbal, and written communication skills, with ability to work independently and interact with a multi-disciplinary staff in a team environment
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
