Manager - End User Computing Services

Manager - End User Computing Services

Location : Anaheim, CA (hybrid work schedule – occasional work trips throughout the US)

Responsibilities

The Manager of End User Computing Services works directly with a small number of customers to identify and implement improvements to their end-user computing environment that aim to enable end-user productivity, ensure adequate security, and enhance connectivity and collaboration internally and with partners.

The Manager of End User Computing Services is also responsible for the teams providing day-to-day operations and support services to clients, such as systems administration services, incident management and trouble ticket resolution services, request fulfillment services, and hardware refresh efforts.

Team

The technical and consulting resources team reporting to this position consists of 10 to 20 full-time and part-time team members. Some team members work onsite at client locations, such as our onsite desktop technicians. Other team members provide consulting and technical support services remotely from locations in the US and India, such as our M365 / Email Support Service.

Technology Environment

The following briefly outlines the components typically included in a client’s current or “to be” end-user computing environments :

• M365 Email, Office, Teams
• Dell Laptops and Desktops
• CrowdStrike Endpoint Protection
• Cisco DUO Multi-Factor Authentication
• Lansweeper Automox or KACE
• Avaya IP Phone
• VPN Access
• Onsite Wi-Fi Access
• SAP Graphical User Interface (GUI)
• Rugged Handheld Computers & Barcode Scanners
• Box or Dropbox
• SharePoint and Power Automate
• Power BI or Amazon QuickSight

Qualifications

Candidate need not be completely familiar with all the technology tools and services listed above but should have basic knowledge and understanding of the technology.

Measuring What Matters

Measures of success for this position include client satisfaction ratings, client contract renewals, employee engagement scores, and any applicable service delivery metrics or service level objectives associated with client engagements.

About Calance

Calance is a technology services firm providing Digital & Data, Infrastructure & Operations, and Talent Services to clients. Headquartered in Southern California with offices across US and India, our team has made a commitment to excellence for over 20 years.

At Calance, we are committed to the following :

Client – At Calance, our primary goal is to help each client achieve its full potential by challenging the status quo and providing technology-based solutions, consulting, and services tailored to their needs.

Change – We believe change is inevitable and encourage our people to be the change they want to see. For example, if a process, policy, or technology is not serving us as well as it could, we want our employees to advocate for change.

Challenge – We expect employees to challenge themselves, clients, and partners in positive, proactive, optimistic ways to grow, improve, and unlock their hidden potential.

Commitment – We are committed to achieving quality outcomes and believe research, learning, analysis, planning, verification, and reflection activities are needed to deliver quality outcomes consistently. We are also committed to learning from mistakes and have tried to create a culture in which there are no mistakes, only lessons learned.

Candor & Care – We care personally for our people, clients, and partners and believe that being open, providing actionable feedback, and challenging each other directly without being aggressive or insincere are effective ways to show that we care.

We offer competitive compensation and a benefits package — which, coupled with an exceptional company culture, has resulted in most Calance team members staying with the company for over 7 years. We also provide H1B work permits and permanent residency sponsorship.

Salary Range for this job $115,000 - $125,000 per annum

Salary : $115,000 - $125,000