What are the responsibilities and job description for the Sr. Business Systems Analyst (AI Technology/Applications) position at Calance?
Job Details
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** We will NOT accept 3rd Party (C2C) Contractors **
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Position:Sr. Business Systems Analyst (AI Technology/Applications)
JOB REF#:43275 - JIH5JP00003517
Duration:12 Months (On-going contract)
Location:HYBRID - Torrance, CA 90501
Rate:$70.00 - $75.00 per hour (W2 Only)
HYBRID: Must be able to work ONSITE 2 day per week (LOCAL CANDIDATES only!!)
Sr. Business Systems Analyst will support initiatives to scale up and achieve ROI from digital systems, including emerging applications of generative and conversational AI that enhance the Customer Experience (CX). They will play a vital role in accelerating Digital Transformation, enhancing the Customer Experience (CX) and gaining operational efficiencies through AI-powered products, services and ways of working.
Agile Development for Customer Experience (CX) Products:
Lead or participate in the gathering, analysis, and documentation of business requirements for our software products, including creation of features, user stories, acceptance criteria, technical dependencies, use cases, and process flows.
Participate in agile development processes including daily syncs, backlog management, sprint planning, demos, sprint reviews and retrospectives.
Collaborate with developer and QA teams during design, development and testing phases to ensure production systems meet requirements and maintain their performance.
Customer Research and Product Discovery:
Gather insights into customer/user behaviors, needs and pain points through interviews, surveys, workshops, distilling insights into prioritized opportunities for product improvements and new features.
Conduct research into competitive trends, consumer trends and emerging technologies, synthesizing findings into actionable recommendations.
Research and stay current in emerging AI trends, tools, technologies relevant to internal use cases and external-facing products.
Research generative AI prompting techniques and manage prompt libraries to showcase capabilities and promote use by internal teams.
Product Performance Evaluation, Monitoring and Analysis:
Establish, monitor and report on key metrics related to generative and conversational AI product performance, user behavior and business value.
Generate reports, dashboards and presentations detailing product and user performance data and insights.
Analyze trending conversation topics and related product usage data to identify shifts in user behavior and evolving needs for product feature enhancements.
Manage and execute evaluation/monitoring of generative AI applications, tracking performance and accuracy targets across stages of development.
Measure, analyze and report on business impacts of AI product implementations.
Content Management for Generative AI Applications:
Lead curation and management of knowledge data/content used in generative AI applications.
Source available content from internal teams or other sources as appropriate.
Establish and manage content categories, taxonomies, tagging conventions and other content standards.
Process, format, edit or expand on content or metadata as needed to facilitate ingestion and use by AI systems and human users.
REQUIRED EXPERIENCE:
Ideal Candidates will possess the following skills (resume must reflect this experience):
Strong understanding of generative AI technology and retrieval augmented generation.
Knowledge of major AI technology players, platforms, tools, use cases and emerging trends.
Knowledge of prompt engineering frameworks, techniques and best practices.
Strong analytical and problem-solving skills; ability to analyze data to uncover meaningful insights.
Prior experience in a product team environment and the ability to interface with all levels of management needed.
Knowledge of and strong interest in the rapidly evolving field of generative AI tools, workflows and use cases will be highly beneficial.
Other Required Experience:
6 years as Business Systems Analyst, gathering/defining and documentation of business systems requirements for software products
Expertise of generative AI Technology and AI Applications
Expertise in utilizing generative AI tools in professional or personal workflows.
Experience creating of features, user stories, acceptance criteria, technical dependencies, use cases, and process flows.
Strong data, analytical and technical aptitude.
Experience working AGILE processes and methodologies
Excellent verbal and written communication skills. Able to communicate effectively with non-technical and technical personnel.
Experience using various project tools, such as Word, Excel, PowerPoint, and Visio
DESIRED SKILLS:
Experience with Jira, Confluence and Mural or similar tools
Experience in automotive industry and/or consumer-facing software products
Experience with Salesforce technology
Knowledge of/experience with Design Thinking methodologies.
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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plan (Cigna)
- HMO/PPO Dental programs (Cigna)
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans
** We will NOT accept 3rd Party (C2C) Contractors **
===
Position:Sr. Business Systems Analyst (AI Technology/Applications)
JOB REF#:43275 - JIH5JP00003517
Duration:12 Months (On-going contract)
Location:HYBRID - Torrance, CA 90501
Rate:$70.00 - $75.00 per hour (W2 Only)
HYBRID: Must be able to work ONSITE 2 day per week (LOCAL CANDIDATES only!!)
Sr. Business Systems Analyst will support initiatives to scale up and achieve ROI from digital systems, including emerging applications of generative and conversational AI that enhance the Customer Experience (CX). They will play a vital role in accelerating Digital Transformation, enhancing the Customer Experience (CX) and gaining operational efficiencies through AI-powered products, services and ways of working.
Agile Development for Customer Experience (CX) Products:
Lead or participate in the gathering, analysis, and documentation of business requirements for our software products, including creation of features, user stories, acceptance criteria, technical dependencies, use cases, and process flows.
Participate in agile development processes including daily syncs, backlog management, sprint planning, demos, sprint reviews and retrospectives.
Collaborate with developer and QA teams during design, development and testing phases to ensure production systems meet requirements and maintain their performance.
Customer Research and Product Discovery:
Gather insights into customer/user behaviors, needs and pain points through interviews, surveys, workshops, distilling insights into prioritized opportunities for product improvements and new features.
Conduct research into competitive trends, consumer trends and emerging technologies, synthesizing findings into actionable recommendations.
Research and stay current in emerging AI trends, tools, technologies relevant to internal use cases and external-facing products.
Research generative AI prompting techniques and manage prompt libraries to showcase capabilities and promote use by internal teams.
Product Performance Evaluation, Monitoring and Analysis:
Establish, monitor and report on key metrics related to generative and conversational AI product performance, user behavior and business value.
Generate reports, dashboards and presentations detailing product and user performance data and insights.
Analyze trending conversation topics and related product usage data to identify shifts in user behavior and evolving needs for product feature enhancements.
Manage and execute evaluation/monitoring of generative AI applications, tracking performance and accuracy targets across stages of development.
Measure, analyze and report on business impacts of AI product implementations.
Content Management for Generative AI Applications:
Lead curation and management of knowledge data/content used in generative AI applications.
Source available content from internal teams or other sources as appropriate.
Establish and manage content categories, taxonomies, tagging conventions and other content standards.
Process, format, edit or expand on content or metadata as needed to facilitate ingestion and use by AI systems and human users.
REQUIRED EXPERIENCE:
Ideal Candidates will possess the following skills (resume must reflect this experience):
Strong understanding of generative AI technology and retrieval augmented generation.
Knowledge of major AI technology players, platforms, tools, use cases and emerging trends.
Knowledge of prompt engineering frameworks, techniques and best practices.
Strong analytical and problem-solving skills; ability to analyze data to uncover meaningful insights.
Prior experience in a product team environment and the ability to interface with all levels of management needed.
Knowledge of and strong interest in the rapidly evolving field of generative AI tools, workflows and use cases will be highly beneficial.
Other Required Experience:
6 years as Business Systems Analyst, gathering/defining and documentation of business systems requirements for software products
Expertise of generative AI Technology and AI Applications
Expertise in utilizing generative AI tools in professional or personal workflows.
Experience creating of features, user stories, acceptance criteria, technical dependencies, use cases, and process flows.
Strong data, analytical and technical aptitude.
Experience working AGILE processes and methodologies
Excellent verbal and written communication skills. Able to communicate effectively with non-technical and technical personnel.
Experience using various project tools, such as Word, Excel, PowerPoint, and Visio
DESIRED SKILLS:
Experience with Jira, Confluence and Mural or similar tools
Experience in automotive industry and/or consumer-facing software products
Experience with Salesforce technology
Knowledge of/experience with Design Thinking methodologies.
==
==
Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plan (Cigna)
- HMO/PPO Dental programs (Cigna)
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $70 - $75
