Reports to : Vice President of Warehouse Services
Company / Entity Name : CalArk International, Inc.
Job Code : CAI-003
Location : Little Rock, AR
Department : Operations
Job Type : Full-Time / Salaried (Exempt)
Salary Range : $65,000-$75,000 (Based on experience)
Position Hours : Monday-Friday nights 5 : 00 AM – 2 : 00 PM. Hours must be flexible.
Job Overview :
The Warehouse Fleet Operations Manager is responsible for managing dispatch and customer service activities. These responsibilities include the safe and efficient operation of vehicles, planning resource requirements to support customer activity, customer service, staffing, planning, compliance, and safety.
This is a 100% on-site (non-remote) position in Little Rock, Arkansas.
Essential Functions :
- Complies with all procedures outlined in CalArk’s Policy Manuals, Department Standard Operating Procedures, FMCSA Regulations, DOT and OSHA requirements.
- Researches, analyzes, designs, and implements methods to improve logistical needs to include optimizing equipment utilization.
o Evaluates a specific or general process, such as delivery methods, service results or carrier options. Uses financial models to assess the cost-effectiveness and efficiency of alternative methods and reviews legal issues regarding possible new methods in order to ensure compliance with government regulations.
o Designs possible solutions once the research and analysis stage is complete. This includes creating action plans to leverage strengths and achieve objectives.
o Chooses the best option and begins instituting directives, standardizing measures, and training staff.
o After implementing the solutions, establishes and monitors performance in order to ensure that goals are being met.
Responsible for maximizing revenues, controlling costs, and making formal presentations.Manages supervisors, logistics specialists, driver managers and customer service personnel.o This includes personnel evaluations, resolving staff issues and leading conferences, seminars and meetings.
Ensures that all orders are dispatched and delivered in a timely manner, meeting customer requirements. In the event of delay, ensure customers are notified with new ETA.Follows and ensures all government regulations are enforced. This includes hours of service and any transportation related regulations across multiple states.Works closely with other department heads to meet the needs of the business.Motivates staff to support our drivers and customers.Other duties as assigned.Requirements :
Working safely is a top Company business objective. Each employee must comply with the safety policies and rules established by the Company or by federal, state, and local occupational health and safety laws.Regular and reliable physical attendance.Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.Ability to write speeches and articles for publication that conform to prescribed style and format.Ability to effectively present information to top management, public groups, and / or owners.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.Ability to apply concepts to basic algebra and geometry.Ability to define problems, collect data, establish facts, and draw valid conclusions.Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Possess proven leadership and team building skills.Remain positive and decisive when dealing with problems.Exemplary communication skills to maintain effective working relationships with all levels of the organization, as well as external vendors, and other business contacts.Proficiently able to exchange information both verbally and in writing.Ability to read materials and identify relevant details, judge accuracy, and appropriateness.Demonstrates and promotes a spirit of cooperation and teamwork throughout the company.Continually looks for ways to improve Company processes.Effectively assists and serves our employees.Continually strives to improve personal performance.Takes an active role in seeking training or other opportunities for growth and development.Maintains and protects confidential personnel and / or corporate information.Refrains from gossiping or other unprofessional conduct.Possesses excellent problem-solving skills; ability to easily analyze, observe, and prioritize.Excellent attention to detail.Capability to switch between multiple tasks in a high-volume, fast-paced environment.Complete daily tasks and projects unassisted or with minimal supervision.Must regularly lift up to 10 pounds, frequently lift up to 25 pounds and occasionally lift up to 50 pounds.Works in accordance with Federal, State, and Local requirements.Constantly works vigilantly and safely.Effectively operates standard office equipment e.g., computer (software programs and email), telephone systems, calculators, and copiers.Proficiently utilizes computer skills with Microsoft Office, Word, and Excel.Must be able to quickly learn and comprehend new software that may be used daily.Ability to handle after-hours emergencies is a must.Must be willing to work a flexible schedule to meet the needs of the business.Qualifications
5 years of customer service and dispatch experience in transportation management required.Bachelor’s Degree from four-year college or university; or two to four years related experience and / or training; or equivalent combination of education and experience.Proven work experience in a less than truckload pickup and delivery environment.Possess proven leadership and team building skills.Experience with Innovative, Omnitracs, and Microsoft Office.Knowledge of Database software, Internet software, Inventory software, Order processing software, Transportation Management systems, and Word processing software preferred.Benefits :
Competitive pay.CalArk pays a portion of the employee’s health insurance.CalArk offers additional Voluntary Benefits including dental, vision, short-term disability, critical illness, cancer, accident, and life insurance.Six (6) paid holidays per year.Accrued PTO (Paid Time Off) after the first full month of employment.401(k) retirement plan with a CalArk match.Employee Assistance Program (EAP).The information contained in this Job Description is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. The duties and responsibilities in this Job Description may be subject to change at any time due to reasonable accommodation or other reasons.
CalArk is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, genetic information, or any other characteristic or factor protected by applicable law.
Salary : $65,000 - $75,000
