What are the responsibilities and job description for the Customer Account Manager position at Calaso?
About the Position:
We are seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team at Calaso USA Inc.
The ideal candidate will have excellent communication skills, a strong ability to problem-solve, and a passion for delivering exceptional customer service.
Main Responsibilities:
- Manage large volumes of incoming calls and effectively convert inbound leads into new customers.
- Build trust and sustainable relationships with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information using appropriate methods and tools.
- Meet personal and team sales and customer service targets.
Key Skills:
- Proactivity and strong problem-solving abilities.
- Strong phone contact handling skills and active listening.
- Excellent written communication skills for email correspondence.
- Familiarity with CRM and ERP systems and practices.