What are the responsibilities and job description for the IT Support Tech I/II position at Calaveras, County of (CA)?
JOB
IT Support Tech I: $23.84 - $29.31IT Support Tech II: $28.98 - $35.63This position is the first line of contact between the IT Department and our customers. As such, it is an in-office only position. Additionally, the County is unable to cover the cost of sponsoring a work visa.Under direction of the Chief Information Officer or designee, provides countywide IT support desk services responding to questions from a wide variety of customers on the basic operations of endpoint devices and peripherals including computer work stations, tablets, laptops, smart-phones, and servers; provides first level support for IT related Help Desk tickets; obtains quotes for and purchases computer end point devices and peripherals; trains users on operating systems and software; provide product and system administration over services such as virus and malware software, OS imaging, and support utilities; performs related work as required.DISTINGUISHING CHARACTERISTICS IT Support Technician IThis is the entry level classification in the series. Initially under close supervision, incumbents learn and perform a limited number of duties of increasing complexity. This class will normally see incumbents advance after gaining sufficient experience and demonstrating proficiency to meet the requirements of the next higher level. IT Support Technician IIThis is the journey-level classification in the series, fully qualified to perform the full range of duties. Incumbents function as subject matter experts on the installation and operations of computers, endpoint devices and services.
EXAMPLE OF DUTIES
Assists customers with routine questions and requests for service on computer devices, software and hardware and providing solutions and instructions via telephone, e-mail, or remote control. Responds to Help Desk tickets and service calls on endpoint devices, systems and network issues, performing diagnostics on computers and peripherals and coaching customers on computer operations and usage; assigns tickets and calls to other IT staff as needed to properly address the ticket or call. Obtains quotes and initiates purchases of computer end point equipment, peripherals, with required software and licenses. Configures, installs and repairs computer end point and peripheral devices. Resolves technical hardware and software problems with product vendor technical support and implements repairs as necessary. Adds, moves, and changes computers and peripherals to new or different physical and network locations. Provides training on the use and features of endpoint devices, peripherals and software. Performs related work as assigned.
SUPPLEMENTAL INFORMATION
May be required to possess an appropriate California Driver's License. Positions identified as supporting the Sheriff's Office must submit to a criminal background investigation. Must maintain security clearance according to Criminal Justice Information Systems staffing security requirements.
IT Support Tech I: $23.84 - $29.31IT Support Tech II: $28.98 - $35.63This position is the first line of contact between the IT Department and our customers. As such, it is an in-office only position. Additionally, the County is unable to cover the cost of sponsoring a work visa.Under direction of the Chief Information Officer or designee, provides countywide IT support desk services responding to questions from a wide variety of customers on the basic operations of endpoint devices and peripherals including computer work stations, tablets, laptops, smart-phones, and servers; provides first level support for IT related Help Desk tickets; obtains quotes for and purchases computer end point devices and peripherals; trains users on operating systems and software; provide product and system administration over services such as virus and malware software, OS imaging, and support utilities; performs related work as required.DISTINGUISHING CHARACTERISTICS IT Support Technician IThis is the entry level classification in the series. Initially under close supervision, incumbents learn and perform a limited number of duties of increasing complexity. This class will normally see incumbents advance after gaining sufficient experience and demonstrating proficiency to meet the requirements of the next higher level. IT Support Technician IIThis is the journey-level classification in the series, fully qualified to perform the full range of duties. Incumbents function as subject matter experts on the installation and operations of computers, endpoint devices and services.
EXAMPLE OF DUTIES
Assists customers with routine questions and requests for service on computer devices, software and hardware and providing solutions and instructions via telephone, e-mail, or remote control. Responds to Help Desk tickets and service calls on endpoint devices, systems and network issues, performing diagnostics on computers and peripherals and coaching customers on computer operations and usage; assigns tickets and calls to other IT staff as needed to properly address the ticket or call. Obtains quotes and initiates purchases of computer end point equipment, peripherals, with required software and licenses. Configures, installs and repairs computer end point and peripheral devices. Resolves technical hardware and software problems with product vendor technical support and implements repairs as necessary. Adds, moves, and changes computers and peripherals to new or different physical and network locations. Provides training on the use and features of endpoint devices, peripherals and software. Performs related work as assigned.
SUPPLEMENTAL INFORMATION
May be required to possess an appropriate California Driver's License. Positions identified as supporting the Sheriff's Office must submit to a criminal background investigation. Must maintain security clearance according to Criminal Justice Information Systems staffing security requirements.
Salary : $24 - $29
