Data Entry Clerk

Data Entry Clerk

Hybrid – Columbus, OH (Training onsite and fully onsite for first 3-4 months)

Responsibilities:

• Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications.
• Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing.
• Work with callers to resolve complex problems by gaining understanding of large-scale operational processes.
• Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences.
• Utilize software systems to facilitate patient interactions.
• Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient.
• Help promote a culture of positivity and teamwork across your team.

Qualifications:

• High school diploma or equivalent required
• Two years of customer service experience over the phone or in person
• Passion for providing excellent customer service
• High level of interpersonal skills with ability to handle sensitive, confidential situations and built trust with patients calling in.
• High proficiency with technology and using multiple computer-based systems with ability to learn new programs.

ABOUT EIGHT ELEVEN:

At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.

• Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Type: Full-time

Pay: $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• This role would require you to be onsite for training for the first three to four months from 8 AM to 5:30 PM Monday through Friday. Will you be able to be on site at those times for the first 3 to 4 months?
• This is a call center role. Are you comfortable spending all day answering calls?
• How many years of Customer Service Experience do you have?
• Do you have any experience with scheduling patient appointments in the past? If so, what systems did you use?
• Are you willing and able to go on site at 700 Ackerman Road in Columbus? The role would start fully onsite for the first 3 to 4 months and transition to fully remote after.
• This role will pay $16.50/hr for the first two months, and then you will receive a pay rate change after the three month training period based on experience, performance and attendance. Are you comfortable with this pay rate?
• This position would start January 20th. Are you able to start then?

Work Location: Hybrid remote in Columbus, OH 43202

Salary : $17