Executive Casino Host - Player Development Host - Casino Host

Calder Casino is a fun place to work! As an Executive Casino Host, you are in the middle of all the excitement, welcoming new and existing guests to our club and maintaining them informed of all the promotions, events, and exciting happenings at Calder. From making phone calls, to sending out invites, and greeting people on the casino floor, you are the go to person for our guests and VIPs. Ensuring you can keep up with all the activities will be key to your success in this role. It is all about creating memorable experiences for all our guests. We are ready for you at Bigger. Better. Calder.

Calder Casino offers a comprehensive and competitive benefits package and other perks for eligible Team Members including but not limited to: Paid Time Off, 401K, Medical, Dental, Vision, Life, STD, LTD, Employee Stock Purchase Plan, Tuition Reimbursement, Team Member exclusive discounts, and more!

The Executive Casino Host is responsible for developing and coordinating programs to attract VIP players and host such guests to ensure guest satisfaction and repeat visits. Work requires superior communication and judgmental skills, as position is called upon to interact frequently with VIP guests, and make decisions regarding the issuance of complimentary items. The Executive Casino Host will be expected to exemplify the company mission of providing an exciting environment and superior guest service.

 SPECIFIC DUTIES AND RESPONSIBILITIES

• Develops new VIP players by fostering strong relationships through in-person interaction, player events, personalized notes, follow-up phone calls, email, etc.
• Manages guest requests and owns all issues, resolving them quickly and following up to ensure the guest’s satisfaction.
• Ensures all hosted guests stay informed of all events and promotions, using all channels of communication.
• Organize and execute special events and participate in telemarketing efforts to confirm attendance.
• Attend off-property functions as a representative of the company in order to entertain or assist guests as required.
• Contact guests by calling, writing, or making personal visits to increase trip frequency.
• Award customers complimentary gifts/tickets/etc. based on gaming activity and program guidelines.
• Ability and willingness to spend long periods of time during shift on the casino floor interacting with both return guests and searching for non-carded new players to sign-up for Player Rewards card.
• Perform other duties as may be assigned by department and/or company management.

 STANDARDS OF PERFORMANCE

• Must have a flexible schedule to fit business needs.
• Must be able to work in a fast paced environment while maintaining the utmost guest service.
• Emphasizes and embodies company mission of providing excitement and delivering excellent guest service.
• Support a work environment that promotes teamwork, integrity, respect, and performance feedback.
• Management abilities demonstrated in managing the VIP and premium players effectively.
• Responsible for maintaining accurate and thorough records and reports.
• Public relations and customer service skills.
• Maintaining interpersonal working relationships among all personnel.
• Maintaining strict confidentiality of guest information.
• Excellent oral and written communication skills in both English (Bi-lingual in Spanish is preferred).
• Complete task in a timely manner and meets deadlines.
• Perform all job duties in a safe and responsible manner.

 EDUCATION, TRAINING, AND EXPERIENCE

• Minimum two years’ casino experience
• Knowledge of OASIS Player Tracking System, Microsoft Products.
• Ability to obtain a valid gaming license.

PHYSICAL DEMANDS
 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee occasionally works in outside weather conditions and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme cold, and vibration.  The employee may be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Reasonable accommodations may he made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is moderate to loud.  The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

 Churchill Downs Incorporated is an Equal Opportunity Employer. M/F/D/V EOE

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