Sales BDC Representatives

Responsibilities:

• The Sales BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information. Essential Duties as following;  
• Handle all guest inquiries with a focus on 100% guest satisfaction.  
• Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect guest to visit Caldwell Toyota.  
• Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales information.  
• Maintain and communicate exceptional product and inventory knowledge to our guests.  
• Gather and track all guest data as directed; accurately enter into BDC database.  
• Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.  
• Work in close proximity with other Sales BDC Representatives in a team based environment.  
• Facilitate timely follow up on all internet leads as directed by management and/or procedures.  
• Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.  
• Partner with BDC leadership on activities in the dealership / outside the call center. Communicate with the dealership management or front-line employees on behalf of our guests.  
• Participate in departmental and dealership meetings; other duties as assigned by management.  

Qualifications:

• Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.  
• Proficient in basic math and writing skills.  
• Proven customer service track record or obvious desire to provide next level customer service.  
• Comfortable in a high paced, competitive environment (all while actually ENJOYING your job!!!).  
• Pass drug testing, background investigation/interview and pre-employment assessment.