What are the responsibilities and job description for the Registration Services Assistant position at Caldwell University?
Job Duties
Caldwell University invites applications for a Registration Services Assistant. Reporting to the University Registrar, t his position is responsible for providing excellent customer service to all who enter or contact the Center for Advising, Registration, and Enrollment Services, while supporting all functions related to the Office of the Registrar and serving as the primary contact for issuing transcripts, enrollment verifications, incomplete grade changes, and processing registration . Job duties include, but are not limited to:
To Apply
Believing that diversity contributes to academic excellence and to rich and rewarding communities, Caldwell University is committed to recruiting and retaining a diverse faculty, staff and student body. Candidates from historically underrepresented groups, whose work furthers our diversity and inclusion efforts, and who bring to campus varied life experiences, perspectives, and backgrounds are especially encouraged to apply. Candidates must be willing to support the Catholic Dominican mission of the University.
Caldwell University is a private, Catholic coed four-year university with a strong liberal arts core curriculum that enhances critical thinking and analytical reasoning. Caldwell offers 41 undergraduate and 32 graduate programs, including doctoral, master’s, certificate, and certification programs, as well as online and distance learning options that prepare students for today’s global marketplace. The university has 15 NCAA Division II athletic teams and numerous clubs, fraternities, sororities, and activities on a beautiful 70-acre campus located in the suburbs of Caldwell, New Jersey. Caldwell was founded by the Sisters of Saint Dominic of Caldwell. Its core values of respect, integrity, community, and excellence influence academic and campus life.
Caldwell University is an Equal Opportunity employer and is strongly committed to diversity, equity and inclusion within its community.
Caldwell University invites applications for a Registration Services Assistant. Reporting to the University Registrar, t his position is responsible for providing excellent customer service to all who enter or contact the Center for Advising, Registration, and Enrollment Services, while supporting all functions related to the Office of the Registrar and serving as the primary contact for issuing transcripts, enrollment verifications, incomplete grade changes, and processing registration . Job duties include, but are not limited to:
- Providing a high level of customer service to all who enter or contact the Center for Advising, Registration, and Enrollment Services. Gathering information to understand and evaluate needs of person(s) being serviced. Interpreting relevant policies and procedures to determine best course of action. Resolving problems to the fullest extent possible, escalating issues as needed. Monitoring common email inboxes and taking appropriate action in a timely manner, as needed.
- Applying University policies and procedures and acting in compliance with FERPA.
- Providing student services, including processing of student registrations, add/drops, withdrawals, internships, tutorials/independent studies, incomplete grades,enrollment verifications, preparation of transcripts, grade entry, diploma disbursement, change of personal information and other records management functions.
- Producing and tracking unofficial/official transcript orders & requests, enrollment verifications, & loan defaults daily.
- Tracking and maintaining incomplete grades and ensuring grade entry is completed by following up with appropriate Chairs and Deans.
- Assisting with the annual purge of records in compliance with the retention schedule.
- Reviewing new student files to ensure all required documentation has been received and update student records accordingly. Placing holds and notify students as per policy and procedure.
- Assisting with Commencement and related duties (must work Commencement each year).
- Assisting with the entry and adjustments of course schedules in the SIS and effectively communicating information to Chairs, Faculty, and other College staff as necessary.
- Performing office support duties which may include scanning documents, distributing and processing mail.
To Apply
Believing that diversity contributes to academic excellence and to rich and rewarding communities, Caldwell University is committed to recruiting and retaining a diverse faculty, staff and student body. Candidates from historically underrepresented groups, whose work furthers our diversity and inclusion efforts, and who bring to campus varied life experiences, perspectives, and backgrounds are especially encouraged to apply. Candidates must be willing to support the Catholic Dominican mission of the University.
Caldwell University is a private, Catholic coed four-year university with a strong liberal arts core curriculum that enhances critical thinking and analytical reasoning. Caldwell offers 41 undergraduate and 32 graduate programs, including doctoral, master’s, certificate, and certification programs, as well as online and distance learning options that prepare students for today’s global marketplace. The university has 15 NCAA Division II athletic teams and numerous clubs, fraternities, sororities, and activities on a beautiful 70-acre campus located in the suburbs of Caldwell, New Jersey. Caldwell was founded by the Sisters of Saint Dominic of Caldwell. Its core values of respect, integrity, community, and excellence influence academic and campus life.
Caldwell University is an Equal Opportunity employer and is strongly committed to diversity, equity and inclusion within its community.