What are the responsibilities and job description for the Director of First Impressions position at Caledonia Vision?
Director of First Impressions: full time, will train the right personality.
Ideal candidate can multi task in all aspects.
Our highly service oriented, people pleasing company needs a knowledgeable, courteous,
efficient, self-confident individual, with a pleasant telephone voice, exceptional people skills,
and the ability to handle a busy patient load while maintaining a sense of humor. The ideal
candidate must have a strong customer service background and desire to make our guests so
happy that they can't help but tell their friends how well they were treated. You must absolutely love working with people and be genuinely outgoing, positive and enthusiastic. Candidates must desire to make people think they are at Disneyland or a guest at a 5 star hotel.
We are a long established business, and we pride ourselves on personal service and excellent
quality to our guests. You must be willing to display a warm smile on command, realize you will
always be on stage and be 100% committed to providing legendary, eventful and memorable
customer service.
We are located in a pleasant neighborhood, and cater to a wide range of guests. The business
owner is a leader in her field and we are early adapters of new technology that helps provide a
stimulating environment for our guests and employees.
We treat our guests and employees like family, and that is what makes us special.
As the Director of First Impressions at Caledonia Vision you would:
- Prepare for and warmly greet our patients, maintain a clean and welcoming front office environment
- Educate patients and potential patients about the advanced exam and lens options offered at CVC and the everyday problems they solve
- Assist in frame selection and complement patients on their new eyewear
- Communicate patient needs to the appropriate department
- Conflict resolution as needed
- Answering phones, scheduling appointments and explaining charges to patients
- Interpret insurance benefits, and help patients maximize their savings
- Be responsible to maintain detailed documentation on messages, orders
- Be supported by a team of 10 coworkers who will treat you like family
- Receive a monthly in office massage from our contracted massage therapist
- Love coming to work everyday :)
Job Type: Full-time
Pay: $15.00 - $16.89 per hour
Expected hours: 36 – 40 per week
Schedule:
- 8 hour shift
Work Location: In person
Salary : $15 - $17