Records Management Systems (RMS) Specialist

Job Summary

Under the general direction of the Applications Manager for the Information Technology Department (IT), provides all levels of IT related support to law enforcement agencies that are members of the Records Management System (RMS) consortium. Acts as the primary liaison between Calhoun County, law enforcement, and vendors related to the RMS system.

Calhoun County is committed to developing and maintaining a diverse workplace that provides an inclusive environment with equitable treatment for all employees and the public it serves.

Primary Duties & Responsibilities

• Provides hardware and software support to multiple law enforcement agencies that are members of the RMS consortium. Must maintain a comprehensive understanding of the applications used by law enforcement agencies.

• Researches, examines, develops, and evaluates programs and systems to implement or improve processes and requirements. Researches and presents options to improve efficiencies in completing activities.
• Leads root cause analysis activities to successfully identify problems and develop solutions.
• Performs component repair or replacement of customer serviceable hardware items.
• Troubleshoots Audio/Video issues and provide solutions, including but not limited to, officer-worn body cameras and in-car video systems.
• Develops, recommends, and implements new or improved methods for efficient management and protection of information technology resources.
• Develops specific reports using reporting tools, such as Crystal Reports and/or SSRS.
• Maintains up-to-date documentation for a variety of law enforcement applications and develops and maintains standards and procedures.
• Assists with IT-related purchases as necessary and maintains a tracking system for software or equipment that is distributed/utilized.
• Serves as the primary liaison between the County, vendors, and law enforcement agencies related to the RMS system.
• Provides business analysis for criminal justice agencies and facilitate cross function reviews between all RMS agencies in Calhoun County.
• Provides training as needed in relevant application operations.
• Performs other duties as may be assigned.

Qualifications

• The job requires knowledge such as that is normally acquired through the completion of a bachelor’s degree in Computer Science or related field.
• Three to five years of experience installing and supporting PC hardware and desktop software is required.
• A thorough understanding of information technology issues required. A comprehensive understanding of the inter-workings of law enforcement operations and interactions is preferred.
• Excellent communication and interpersonal skills necessary to provide courteous and accurate support.
• Knowledge of the following preferred:
  • Management and reporting of data
  • Report writing
  • General SQL functions
  • Fundamentals of Windows operating systems
  • Basic PC and peripherals hardware
  • Desktop applications, such as MS Office
• Ability to frequently multi-task and handle simultaneous projects requiring concentration and attention to detail with occasional distractions due to people and/or telephone calls.
• Interpersonal skills necessary to provide excellent customer service to the public, vendors, and all levels of County personnel. Strong writing and grammar skills are also required.
• The ability to utilize proper discretion when handling sensitive issues and/or confidential information.
• Physical ability to occasionally lift, carry, and transport items weighing up to 50 pounds.
• Possession of a valid Michigan driver’s license and an acceptable driving record.
• Successful completion of background check and fingerprinting to be eligible for hire.

Supplemental Information

Working Conditions

• Normal office environment with little, if any, discomfort due to heat or cold.

• Occasional travel between Calhoun County locations is required.
• Periodic intermittent or cyclical work pressures are frequently experienced.
• Extended workdays (beyond eight hours/day and weekends) are occasionally required. Must also participate in an on-call rotation schedule.

Calhoun County's benefits package offers flexibility, choice, and value. It is an attractive component of our employees total compensation package. At Calhoun County, we know that good benefit plans are important to employees and their families. We're committed to providing employees with access to a wide range of information and tools so they can stay informed and make the most of their Calhoun County flexible benefit package.

What benefits does Calhoun County offer its full time employees?

Medical: Blue Cross/Blue Shield of Michigan with 3 Different Flexible Benefit Plan Options
Dental: 100% Employer Paid through Delta Dental
Vision: 100% Employer Paid through BCBSM Vision Services Plan (VSP)
Employee Health & Wellness Center (Premise Health): Most Services 100% Employer Paid
Life Insurance: 100% Employer Paid for Basic Life & AD&D
Short Term Disability: 100% Employer Paid for 67% Wage Loss Benefits up to 26 Weeks
Retirement: Employer 401(k) Match Program Up to 7% of Employee Contribution
Employee Assistance Program (EAP): 100% Employer Paid Through Bronson HelpNet

Click Here for 2024 BENEFIT INFORMATION AND FORMS

Flexible Scheduling & Telecommuting Options Depending on Position & Department

• Start through fourth years – 168 Hours (4.2 weeks based on 40-hour work week)
• Fifth through ninth years – 208 Hours (5.2 weeks)
• Tenth through fourteenth years – 248 Hours (6.2 weeks)
• Fifteen and Subsequent years – 288 Hours (7.2 weeks)

(amounts & distribution may vary slightly by union contract, policy, and/or defined work week)

Paid Holidays: 14 Paid Holidays Throughout the Year

• Term Life Insurance (above Employer Paid Plan)
• Critical Illness & Accident Insurance
• Long Term Disability Wage Loss Benefits
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Wellness Program
• Perks Program (discounts at local merchants for being a County employee)