What are the responsibilities and job description for the Intermodal Customer Service Representative / Dispatcher position at Calhoun Truck Lines?
Customer Service Representative / Dispatcher
Location: Omaha, NE
Calhoun Truck Lines is seeking a Customer Service Representative / Dispatcher to join our team. This hybrid role combines dispatch operations and customer service to ensure efficient logistics, excellent communication with drivers, and outstanding customer experiences. The ideal candidate is highly organized, tech-savvy, and proactive in problem-solving.
Who Should Apply?
This position is perfect for individuals with experience in dispatching, logistics, or customer service who thrive in a fast-paced environment. If you excel at managing driver communications, optimizing schedules, and providing top-tier customer service, we encourage you to apply.
Experience in intermodal drayage is a plus, as this role involves coordinating container deliveries, working with steamship lines and rail yards, and ensuring compliance with industry regulations.
Why Join Calhoun Truck Lines?
Established in 1998, Calhoun Truck Lines is a family-owned intermodal trucking company operating in key logistics hubs across Chicago, Columbus, Detroit, Kansas City, Minneapolis, Omaha, and Savannah. We provide strong regional coverage and efficient transportation solutions while maintaining a commitment to premier service.
At Calhoun Truck Lines, we value safety, communication, teamwork, commitment, and accountability. As a family-owned company, we foster a supportive and collaborative environment where employees can thrive and grow. We are committed to professional development, long-term success, and building a culture of goodwill for those we serve, employ, and partner with.
If you’re looking for a company that prioritizes its people, encourages innovation, and rewards hard work, we invite you to join our team!
Key ResponsibilitiesDispatch Operations
- Ensure efficient and timely dispatch operations, utilizing technology and dispatch software.
- Communicate with drivers for routine business needs and emergency assistance.
- Oversee appointment scheduling, delivery notifications, and driver paperwork compliance.
- Manage yard operations, ensuring organization, equipment reconciliation, and regulatory compliance.
- Minimize costs through load optimization, scheduling efficiency, and reduction of storage fees and empty miles.
- Monitor driver hours of service to ensure regulatory compliance.
- Work cross-functionally with driver support, customer service, and operations teams to maintain seamless logistics.
Customer Service
- Respond promptly to customer inquiries, providing timely updates and issue resolution.
- Coordinate container deliveries, equipment releases, and shipment status updates.
- Proactively notify customers of schedule changes and service exceptions.
- Monitor billing accuracy and resolve discrepancies as needed.
- Uphold company safety values in all customer interactions.
Leadership & Collaboration
- Supervise and coach team members to foster a collaborative and efficient work environment.
- Represent dispatch and customer service in management meetings.
- Proactively communicate with internal teams to address service exceptions and identify improvement opportunities.
Safety & Compliance
- Oversee and delegate safety tasks, ensuring driver compliance with company and regulatory standards.
- Monitor safety performance metrics, including log violations and driver behavior.
- Stay up to date on DOT regulations, pre-trip inspections, and hazardous materials handling to provide guidance to drivers.
General Responsibilities
- Develop and maintain proficiency in dispatch systems, software, and processes.
- Adhere to Calhoun’s values of safety, communication, teamwork, commitment, and accountability.
- Maintain good attendance and serve as a positive example for team members.
- Perform miscellaneous duties as assigned.
Qualifications
- High school diploma or equivalent required; experience in dispatch or customer service preferred.
- Proficiency in Microsoft Office Suite and dispatching software.
- Strong communication, organizational, and problem-solving skills.
- Ability to prioritize tasks in a fast-paced environment.
- Intermodal drayage experience is a plus.
Physical Requirements
- Prolonged periods of sitting and working on a computer.
- Must be able to lift up to 15 pounds occasionally.
Job Type: Full-time
Pay: $22.50 - $26.44 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $23 - $26