What are the responsibilities and job description for the Deputy Director position at CalHR?
JOB
Under executive direction, the Deputy Director plans, organizes, and directs the overall administrative activities of one or more of the major divisions of a social services agency to include administrative services units, employment, eligibility, or social services programs either directly or through subordinate managers; may act in the Director's absence; and performs related work as required.A Deputy Director typically has responsibility for multiple functional areas in a social services agency, but may manage a single division or function through subordinate managers and/or supervisors. In these agencies, the Deputy Director serves in a second-level managerial capacity.The Deputy Director classification differs from the lower level Program Manager and Social Services Program Manager classifications in that the latter typically have responsibility for a single functional area within the agency.SUPERVISION EXERCISED AND RECEIVEDIncumbents in the Deputy Director classification receive direction from the Director of the department, and supervise the work of subordinate managers and/or supervisors.
EXAMPLE OF DUTIES
Duties may include, but are not limited to, the following: Develops and implements goals, objectives, policies, procedures and work standards for a divisionPlans, organizes, coordinates and directs a division in the areas of administration, social services, eligibility or employment; establishing performance levels, communicating goals and performance expectations, and ensuring conformance to established policies and procedures, and standards for quality and timelinessPlans and manages, through subordinate managers and/or supervisors, the work of division staff; assigns, reviews and evaluates staff and provides for their training and professional development; monitors and directs employee relations activities; and provides guidance to subordinate staff regarding personnel mattersAssesses service delivery to communicate findings to upper management, implements changes to improve efficiency and service quality, maximizes effectiveness of program operations, and ensures alignment with the department's missionServes as an internal technical expert regarding program matters by providing consultation and guidance to staff, subordinate supervisors, managers, executive management, or the DirectorPrepares and recommends long-term plans for division services and programs; develops specific proposals for action on current and future division services and operationsAssesses the need for changes to policies or programs based on initiatives to improve services, new services or program modifications, and opportunities for cross-collaboration of program areasInterprets laws and regulations, including new laws and proposed legislation, to determine relevancy to department operations and services, and assesses program compliance with laws and regulationsDevelops or revises policies or procedures to improve operational efficiency and effectiveness, and assists higher-level management in departmental strategic planningWorks collaboratively with personnel of other agencies, community groups, contractors, and other public and private organizations to determine needs for social services, and coordinates shared services or collaborative projects, or the provision of services by contracted agenciesAssists in development of the budget for assigned programs by preparing cost estimates and projections, and performing ongoing monitoring of expenditures to ensure compliance with budget provisionsServes as an external technical expert by providing consultation regarding program, legal, or policy matters to external entities such as County department managers or administrators, State departments, Board of Supervisors, advisory boards, and advocacy groupsEnsures that information regarding department services and policies is provided accurately and thoroughly to external parties, and that all complaints are responded to appropriately and in a timely mannerPerforms other duties as assignedEMPLOYMENT STANDARDSKnowledge of: Program development, administration, and service delivery related to programs in the area(s) of responsibility, which may include employment services, eligibility, and/or social servicesFederal, state, and local laws, rules, and regulations governing the operation of public social services agencies, including the California Welfare and Institutions Code and the California Department of Social Services Division RegulationsPrinciples of public administration, including intergovernmental relationships affecting delivery of public servicesCurrent management and leadership theories, techniques, and applications to ensure that strategies employed in the supervision and oversight of staff are effective and appropriatePlanning and scheduling techniques to ensure that timelines and schedules are established appropriately, modified as needed, and adhered toBudgeting principles in order to develop, manage, and/or track budgets, budget allocations, and expendituresAbility to: Establish and maintain cooperative working relationships with internal management and staff, and with a variety of external stakeholdersMonitor the activities in multiple programs or functions run by different subordinate managers or supervisors to ensure all activities are consistent with established policies and procedures, and the mission of the departmentDevelop solutions to complex problems and issues relating to programs, procedures, and policiesBe flexible in adapting to changes in priorities or resources that impact pre-established timelines and courses of actionApply knowledge of laws, regulations, and policies to decision making and problem solving to identify solutions and courses of action that are most appropriate or compliantAnalyze and evaluate the impact and effectiveness of programs, procedures, and policiesDevelop alternate work plans and strategies in response to changing priorities, problems, or setbacks to allow for the completion of projects and work assignments within desired timeframesDevelop short-range and long-range plans and schedules in support of operating goals and strategic plans of the departmentDevelop systems and controls to ensure the quality of work performed by staff, and overall quality of services providedDelegate work assignments and appropriate level of responsibility to employees in order to ensure the completion of work assignments and projectsRead and understand complex written materials, such as laws, proposed legislation, policies, reports, etc., in order to interpret, explain, and applyUse a personal computer to input data, access information, and create materials and documents using a variety of software applicationsCommunicate verbally, in person or by telephone, clearly and concisely with a variety of audiences on a variety of mattersWrite to ensure effective and clear communication and proper composition of reports, correspondence, email, and other written communicationReview and edit documents written by others to ensure proper format, sentence structure, grammar, and punctuation
SUPPLEMENTAL INFORMATION
ABOUT CENTRAL SIERRA CHILD SUPPORTThe Central Sierra Child Support Agency has locations in the cities of Jackson, Markleeville, San Andreas, and Sonora. Work locations are assigned based on the needs of the agency. To learn more about the Agency, please visit their website at www.cscsa.org or contact them via email at cscsa_hr@centralsierra.cse.ca.gov or via telephone at 209-418-6128.The Central Sierra Child Support Agency provides child support services to Alpine, Amador, Calaveras, and Tuolumne Counties. These four beautiful counties are in the heart of the California "Gold Country". There are historic gold mining towns, wine tasting, steam railroad excursions, stagecoach rides, antique fairs and other entertainment activities throughout the region. The area's rivers and lakes allow residents to experience the best of nature's four seasons. The region is also home to a myriad of recreational areas for hiking, camping, scenic tours, fishing, golfing, boating, snow skiing, water skiing, horseback riding, hunting and fishing.BENEFITSCentral Sierra Child Support Agency provides a comprehensive benefits program to support employees including: Medical - CalPERS Medical plansDental - Delta DentalVision - VSP VisionFlexible Spending Account - FSAEmployee Assistance Program (EAP)CalPERS RetirementDeferred Compensation (457) Plans & Deferred Compensation Match ProgramPaid HolidaysVacation and sick leave accrualsSPECIAL AND DRIVER'S LICENSE REQUIREMENTS: This classification does require possession of a valid California driver’s license. Employees who drive on Agency business to carry out job-related duties must possess a valid California driver's license for the class of vehicle driven and meet automobile insurability requirements of the Agency. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on a case-by-case basis by the appointing authority.EXAMINATION INFORMATIONTraining & Experience Examination – Weighted 100%The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria.All applicants must complete the entire examination to receive a score. To obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.If conditions warrant, an Experience and Education Examination may be conducted in lieu of the Training and Experience Examination. Please review the Education and Experience examination information below: EDUCATION & EXPERIENCE EXAMINATIONThe Education & Experience examination is based solely upon information provided from the application and supplemental information (e.g., resumes, transcripts). Information provided from the application and supplemental information will be assessed compared to a standard developed in relation to the elements of the job. Special care should be taken to submitting a complete description of your education and experience relevant to the typical tasks, scope, and minimum qualifications stated on this bulletin. Supplemental information will be accepted, but competitors should read this bulletin carefully to determine what kind of information will be useful to those individuals completing the evaluation. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.ELIGIBLE LIST INFORMATIONA departmental open eligible list will be established for Central Sierra Child Support Agency. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.RETEST PERIODOnce you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.SPECIAL TEST ARRANGEMENTSSpecial testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR atmssprogram@calhr.ca.govor 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.EDUCATION DOCUMENTSIf you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.GENERAL INFORMATIONThis position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation will be required.EQUAL EMPLOYMENT OPPORTUNITYThe Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
Under executive direction, the Deputy Director plans, organizes, and directs the overall administrative activities of one or more of the major divisions of a social services agency to include administrative services units, employment, eligibility, or social services programs either directly or through subordinate managers; may act in the Director's absence; and performs related work as required.A Deputy Director typically has responsibility for multiple functional areas in a social services agency, but may manage a single division or function through subordinate managers and/or supervisors. In these agencies, the Deputy Director serves in a second-level managerial capacity.The Deputy Director classification differs from the lower level Program Manager and Social Services Program Manager classifications in that the latter typically have responsibility for a single functional area within the agency.SUPERVISION EXERCISED AND RECEIVEDIncumbents in the Deputy Director classification receive direction from the Director of the department, and supervise the work of subordinate managers and/or supervisors.
EXAMPLE OF DUTIES
Duties may include, but are not limited to, the following: Develops and implements goals, objectives, policies, procedures and work standards for a divisionPlans, organizes, coordinates and directs a division in the areas of administration, social services, eligibility or employment; establishing performance levels, communicating goals and performance expectations, and ensuring conformance to established policies and procedures, and standards for quality and timelinessPlans and manages, through subordinate managers and/or supervisors, the work of division staff; assigns, reviews and evaluates staff and provides for their training and professional development; monitors and directs employee relations activities; and provides guidance to subordinate staff regarding personnel mattersAssesses service delivery to communicate findings to upper management, implements changes to improve efficiency and service quality, maximizes effectiveness of program operations, and ensures alignment with the department's missionServes as an internal technical expert regarding program matters by providing consultation and guidance to staff, subordinate supervisors, managers, executive management, or the DirectorPrepares and recommends long-term plans for division services and programs; develops specific proposals for action on current and future division services and operationsAssesses the need for changes to policies or programs based on initiatives to improve services, new services or program modifications, and opportunities for cross-collaboration of program areasInterprets laws and regulations, including new laws and proposed legislation, to determine relevancy to department operations and services, and assesses program compliance with laws and regulationsDevelops or revises policies or procedures to improve operational efficiency and effectiveness, and assists higher-level management in departmental strategic planningWorks collaboratively with personnel of other agencies, community groups, contractors, and other public and private organizations to determine needs for social services, and coordinates shared services or collaborative projects, or the provision of services by contracted agenciesAssists in development of the budget for assigned programs by preparing cost estimates and projections, and performing ongoing monitoring of expenditures to ensure compliance with budget provisionsServes as an external technical expert by providing consultation regarding program, legal, or policy matters to external entities such as County department managers or administrators, State departments, Board of Supervisors, advisory boards, and advocacy groupsEnsures that information regarding department services and policies is provided accurately and thoroughly to external parties, and that all complaints are responded to appropriately and in a timely mannerPerforms other duties as assignedEMPLOYMENT STANDARDSKnowledge of: Program development, administration, and service delivery related to programs in the area(s) of responsibility, which may include employment services, eligibility, and/or social servicesFederal, state, and local laws, rules, and regulations governing the operation of public social services agencies, including the California Welfare and Institutions Code and the California Department of Social Services Division RegulationsPrinciples of public administration, including intergovernmental relationships affecting delivery of public servicesCurrent management and leadership theories, techniques, and applications to ensure that strategies employed in the supervision and oversight of staff are effective and appropriatePlanning and scheduling techniques to ensure that timelines and schedules are established appropriately, modified as needed, and adhered toBudgeting principles in order to develop, manage, and/or track budgets, budget allocations, and expendituresAbility to: Establish and maintain cooperative working relationships with internal management and staff, and with a variety of external stakeholdersMonitor the activities in multiple programs or functions run by different subordinate managers or supervisors to ensure all activities are consistent with established policies and procedures, and the mission of the departmentDevelop solutions to complex problems and issues relating to programs, procedures, and policiesBe flexible in adapting to changes in priorities or resources that impact pre-established timelines and courses of actionApply knowledge of laws, regulations, and policies to decision making and problem solving to identify solutions and courses of action that are most appropriate or compliantAnalyze and evaluate the impact and effectiveness of programs, procedures, and policiesDevelop alternate work plans and strategies in response to changing priorities, problems, or setbacks to allow for the completion of projects and work assignments within desired timeframesDevelop short-range and long-range plans and schedules in support of operating goals and strategic plans of the departmentDevelop systems and controls to ensure the quality of work performed by staff, and overall quality of services providedDelegate work assignments and appropriate level of responsibility to employees in order to ensure the completion of work assignments and projectsRead and understand complex written materials, such as laws, proposed legislation, policies, reports, etc., in order to interpret, explain, and applyUse a personal computer to input data, access information, and create materials and documents using a variety of software applicationsCommunicate verbally, in person or by telephone, clearly and concisely with a variety of audiences on a variety of mattersWrite to ensure effective and clear communication and proper composition of reports, correspondence, email, and other written communicationReview and edit documents written by others to ensure proper format, sentence structure, grammar, and punctuation
SUPPLEMENTAL INFORMATION
ABOUT CENTRAL SIERRA CHILD SUPPORTThe Central Sierra Child Support Agency has locations in the cities of Jackson, Markleeville, San Andreas, and Sonora. Work locations are assigned based on the needs of the agency. To learn more about the Agency, please visit their website at www.cscsa.org or contact them via email at cscsa_hr@centralsierra.cse.ca.gov or via telephone at 209-418-6128.The Central Sierra Child Support Agency provides child support services to Alpine, Amador, Calaveras, and Tuolumne Counties. These four beautiful counties are in the heart of the California "Gold Country". There are historic gold mining towns, wine tasting, steam railroad excursions, stagecoach rides, antique fairs and other entertainment activities throughout the region. The area's rivers and lakes allow residents to experience the best of nature's four seasons. The region is also home to a myriad of recreational areas for hiking, camping, scenic tours, fishing, golfing, boating, snow skiing, water skiing, horseback riding, hunting and fishing.BENEFITSCentral Sierra Child Support Agency provides a comprehensive benefits program to support employees including: Medical - CalPERS Medical plansDental - Delta DentalVision - VSP VisionFlexible Spending Account - FSAEmployee Assistance Program (EAP)CalPERS RetirementDeferred Compensation (457) Plans & Deferred Compensation Match ProgramPaid HolidaysVacation and sick leave accrualsSPECIAL AND DRIVER'S LICENSE REQUIREMENTS: This classification does require possession of a valid California driver’s license. Employees who drive on Agency business to carry out job-related duties must possess a valid California driver's license for the class of vehicle driven and meet automobile insurability requirements of the Agency. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on a case-by-case basis by the appointing authority.EXAMINATION INFORMATIONTraining & Experience Examination – Weighted 100%The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria.All applicants must complete the entire examination to receive a score. To obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.If conditions warrant, an Experience and Education Examination may be conducted in lieu of the Training and Experience Examination. Please review the Education and Experience examination information below: EDUCATION & EXPERIENCE EXAMINATIONThe Education & Experience examination is based solely upon information provided from the application and supplemental information (e.g., resumes, transcripts). Information provided from the application and supplemental information will be assessed compared to a standard developed in relation to the elements of the job. Special care should be taken to submitting a complete description of your education and experience relevant to the typical tasks, scope, and minimum qualifications stated on this bulletin. Supplemental information will be accepted, but competitors should read this bulletin carefully to determine what kind of information will be useful to those individuals completing the evaluation. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.ELIGIBLE LIST INFORMATIONA departmental open eligible list will be established for Central Sierra Child Support Agency. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.RETEST PERIODOnce you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.SPECIAL TEST ARRANGEMENTSSpecial testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR atmssprogram@calhr.ca.govor 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.EDUCATION DOCUMENTSIf you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.GENERAL INFORMATIONThis position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation will be required.EQUAL EMPLOYMENT OPPORTUNITYThe Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
