Auto Glass Fleet Accounts Coordinator

Service Center Glass - Washington Job Summary Through innovative solutions and proactive communication with fleet partners, the Fleet Accounts Coordinator will assist in the creation of work orders, as well as the staging and transportation of fleet vehicles. Additionally, this role will play an integral part in growing the onsite fleet operation at their assigned airport location. Fleet Account Coordinators are committed to ensuring that customers receive the best possible service as a result of their efforts. Role and Responsibilities Assists in the creation and maintenance of vendor and fleet partnership lists, weekly schedules, and vehicle tracking systems Coordinates new work order requests, stages, and transports according to priority and part availability. Maintains close contact with onsite fleet partners by conducting frequent check-ins Participates in daily production meetings with airport staff, glass techs, GNC, coordinators, and other partners to discuss past, present, and future vehicle needs Provides the Fleet Desk with all requests for glass or mechanical repairs Provides dispatching and workflow support for Fleet Desk as assigned in Omega Scheduler Maintains daily updates on all service requests and coordinate any unexpected services with local Caliber support teams Ensures all proper documentation is present on invoices in order to be processed efficiently Contributes to the growth of the on-site fleet business Qualifications, Education & Experience: Problem solver and solutions provider with a strong track record of success Proactive attitude with a passion for customer satisfaction High level of efficiency and accuracy Strong partnership capabilities Prior experience in a customer facing role highly preferred Requirements: Must be at least 21 years of age Must have a valid driver’s license and ability to pass MVR check Must maintain a professional working appearance About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500 employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.