What are the responsibilities and job description for the Glass Parts Coordinator (Remote) position at Caliber Auto Glass?
Service Center CSCS TX Job Summary The Parts Coordinator will assist and oversee the timely and accurate processing of OEM (Original Equipment Manufacturer) as well as After Market parts and will address staff and vendor partner inquiries. Responsibilities typically revolve around liaising with Dispatchers, General Managers, Vendor Partners, and Internal Departments. Essential Job Duties Communicate with various department personnel to provide and receive information, resolve questions and opportunities Communicate between departments the status of parts requests and orders Monitor back-order report daily Manage and set-up of users with all parts providers Manage and set-up all Ship To locations with Vendor partners and within glass management system Assist in review and cleanup of on hold jobs Create and maintain a close relationship with our Parts Providers Assist the Dispatch team in ensuring the correct parts are utilized at a competitive rate Daily reconciliation of expense reports Qualifications and Requirements Minimum of 3-year Glass parts experience is required Flexibility in work schedule to accommodate business needs Required to meet department goals and expectations Ability to communicate appropriate feedback, information and directions both orally and in writing Strong customer service skills Personable and friendly demeanor with a World-Glass customer service approach to internal and external customers About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500 employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.
