What are the responsibilities and job description for the Glass Technician position at Caliber Auto Glass?
Job Summary
Caliber Auto Glass Technicians are responsible for repairing or replacing cracked, chipped, or damaged automotive glass.
Role and Responsibilities
Replacement of automotive glass by following quality standards
Ability to perform repairs on damaged glass
Complete a pre and post inspection with customer
May utilize various tools and scanning equipment
Complete documentation of repair orders on mobile device
Check in parts and communicate needs with urgency
Ability to remove and install trim panels & interior parts without damaging
Effectively prioritize and manage your time to complete assigned daily tasks
Mobile position based out of a company provided vehicle
Clean vehicle of glass debris and/or glass that may be a result of the glass being damaged by impact or repair process, including any excess materials on visible surfaces
Ensures that all equipment, materials, and areas of operation are in safe working order
Perform a final inspection with the customer and get customers signature on all paperwork as necessary
Complete all administrative duties and payment collection upon completion of job
Accountable for assigned inventory (including vehicles, mobile devices, tools, other equipment provided)
Perform other duties as assigned
Qualifications, Education & Experience
Minimum 2 years of automotive glass industry experience
Knowledge of glass installation and replacement practices
Excellent customer service and communication skills
Knowledge and ability to use computers, mobile devices, and related technology efficiently
Self-motivated, positive attitude, with a customer focused vision
Requirements:
Must be at least 21 years of age
Must have a valid drivers license and ability to pass MVR check
Ability to pass a background check
Must be able to lift 60 pounds independently
Travel may be required for continuing education and certification training
Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping
Requires frequent driving of company and customer vehicles
Extensive travel within assigned area is expected
May have exposure to fumes, dust, and chemicals
Ability to work in a shop or mobile environment during inclement weather
Required to wear PPE to include but not limited to facial covering, eye protection, gloves
