What are the responsibilities and job description for the Remote Glass Field Trainer position at Caliber Auto Glass?
Service Center CSCS TX Job Summary The Field Trainer will be responsible for delivering Glass installation training to teammates and assessing opportunities to obtain and maintain quality standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Deliver training to teammates through live and virtual curriculum Recommend and coordinate necessary training for areas of need based on quality reviews Mentor Glass technicians to ensure the quality and compliance are attained and sustained Assist in development and enforcement of quality control processes developed by team Assess teammate training needs and develop materials that will help teammates understand subject matter Follow up with teammates regarding training in-person or through conference calls Build and maintain partnerships and act as liaison with field leadership Provide leadership where required Alignment of top-down vision, goals and objectives from business strategy flowing through to successful completion of company objectives. Measure ongoing performance assessment, research and development of new capabilities, and systematically applying knowledge for success. Assist evaluation of training sessions created by the training team Identify opportunities to improve overall processes Oversee and execute special projects as needed All other duties as assigned Qualifications and Education Requirements High school diploma or tech school graduate Training or teaching experience preferred 2 years Glass installation experience preferred Ability to read and understand instructions, work flows, written estimates and work orders Strong communication (written and verbal) and interpersonal skills Strong project management, organization, and multi-tasking skills with the ability to adapt easily to changing, fast-paced environments Professional demeanor with a positive attitude, geared toward customer service Must have a valid driver’s license and ability to pass MVR check About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500 employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.
