What are the responsibilities and job description for the Quality Technical Coach - Salt Lake City, UT position at Caliber Collision Centers?
Service Center
CSCS TX
Job Summary :
Responsible for coaching center teammates in repairs and estimations resulting in attaining and maintaining Caliber Certification with 3rd party Verifacts.
Essential Job Duties :
Mentor repair technicians, estimators and management to ensure the Caliber standard of quality, which corresponds with the OEM specifications.
Use 3rd party Verifacts software to file report regarding accurate completion of repair to OE standards
Follow up with center teammates regarding repairs in-person or through conference calls
Review reports with Center and Operations Leadership for accountability and successful management of Parts, Center Systems / Processes, Equipment and Training verification
Recommend and coordinate necessary training for areas of need based on quality reviews
Train ICAR courses to support local / regional needs
Partner with, build alliances, and perform liaison activities with executive team and field leadership
Complete facility inspections as assigned and submitting reports using Verifacts software
Take and submitting photos of shop and tools, equipment, materials
Recommend repair or preplacement of tools, equipment, and materials as necessary
Recommend training on tools and equipment
Review reports with Center and Operations Leadership for accountability and successful management of Parts, Center Systems / Processes, Equipment and Training verification
Maintain a reporting structure that readily monitors performance indicators and Certification eligibility
Create actionable plans to improve processes and procedures to accomplish objectives, which include metrics of success and deliverables.
Alignment of top-down vision, goals and objectives from business strategy flowing through to successful completion of center objectives.
Optimization of center performance across the company to achieve the best functional, center production and technical value.
Measure ongoing performance assessment, research and development of new capabilities, and systematically applying knowledge for success.
Skills / Requirements
Must be at least 18 years of age
Must have a valid driver's license and be eligible for coverage under company insurance policy
Maintain or acquire ICAR Trainer certification
5 plus years' experience either as a collision repair tech and / or insurance estimator or adjuster
ASE, I-CAR and / or other industry certifications preferred (Pro-Level 3)
Working knowledge of CCC One, Estimating Systems and Excel
Significant daily travel in order to visit any center throughout the company
Maintain a minimum standard of continuing education annually to stay abreast of industry and coaching best practices.
Represent Caliber with integrity and professionalism
Ability to effectively communicate with others, verbal and written
Ability to read and understand instructions, written estimates and work orders
Organization and multi-tasking skills, good time management and ability to adapt easily to changing, fast-paced environments
Ability to understand workflows and have the ability to navigate and submit reports using an iPad
Training or teaching experience preferred
Personable, friendly demeanor with "World Class" customer service approach with internal and external customers
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