What are the responsibilities and job description for the Auto Glass General Manager position at Caliber Collision?
Job Summary
Caliber Auto Glass General Managers are responsible for the overall operational success of their assigned market. Ensure Glass Technicians have the support and resources to complete their work safely and efficiently. Responsible for auto glass operations, increasing market share, and profitability of assigned market. Drive customer satisfaction scores to gain lifetime promotors and grow Calibers reputation in the marketplace.
Roles and Responsibilities
Demonstrate a strong ability to lead, develop, and inspire others to achieve success
Manages field resources within the designated market
Ensure that all Teammates have the required training for their position
Complete weekly safety meetings
Coordinate with call center to develop, maintain, and adjust markets and starting points for technicians as business needs change
Manage the fleet of vehicles in assigned market. Communicate maintenance needs, registrations, tolls, tracking of vehicles
Deliver exceptional customer service, treat any warranty opportunities with urgency to restore the customer as quickly as possible
Responsible to provide feedback on marketing plans, sales, and market growth opportunities
Perform frequent quality control reviews for field operations as well as file reviews for estimate accuracy in compliance with company guidelines
Assist in the preparation of the annual budget and profit plan
Monitor and manage the collection of accounts receivable with clients
Ensure all technicians are up to date and maintain NGA, AGRSS, and appropriate adhesive certifications
Assist in training programs for apprentices and new hires to support their knowledge
Coach proper administrative process opportunities & audit to develop good habits
Identify opportunities for improvement and initiate problem-solving discussions
Willingness to learn new and innovative automotive technologies
Qualifications, Education & Experience
2C; years of experience leading and mentoring a team of people
5C; years experience in the auto glass industry
Proficient knowledge of Aftermarket and OE diagnostic scan tools and factory software
Proficient in Microsoft Office
Knowledge and ability to use computers, mobile devices, and related technology efficiently
Self -motivated, positive attitude, with a customer focused vision
Requirements
Must be at least 21 years of age
Must have a valid drivers license and ability to pass MVR check
Ability to pass a background check
Must be able to lift 60 pounds independently
Travel may be required for continuing education and certification training
Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping
Requires frequent driving of company and customer vehicles
Extensive travel within assigned area is expected
Required to wear PPE to include but not limited to facial covering, eye protection, gloves
