Process Engineer

Service Center

ESSENTIAL DUTIES:

• Lead process improvement initiatives to enhance efficiency, productivity, and profitability for center operations
• Analyze current processes, identify areas for optimization, and implement innovative solutions to drive continuous improvement
• Collaborate cross-functionally with strategic accounts, IT, procurement, training and quality teams to ensure seamless integration of process enhancements
• Demonstrated ability to persuade others to change existing processes and practices
• Develop and maintain standard operating procedures (SOPs) and work instructions to ensure operational consistency
• Design, run, test, and upgrade systems, tools, and processes.
• Utilize data-driven approaches to monitor key performance indicators (KPIs) and drive data-based decision-making across entire center portfolio
• Provide technical expertise and support for troubleshooting process issues and implementing corrective actions
• Lead or support capital projects related to process improvements, equipment upgrades, and capacity expansion
• Comprehends applicable health and safety requirements and regulations
• Perform other duties to meet the needs of the business.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of process design methods, tools and software
• Strong sense of owning the recommendation and implementation 
• Excellent structured problem solving skill including documentation of complex data sets for actionable trends
• Ability to determine course of action based on guidelines and to modify processes and methods as needed
• High level of professionalism and interpersonal skills
• Ability to communicate in an articulate, professional manner and to tailor content to the audience.
• Ability to work independently, meet deadlines, and multi-task in a fast-paced environment while maintaining quality standards
• Excellent customer service skills with internal and external customers
• Strong computer skills in Microsoft Office

EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:

• Bachelor’s degree or equivalent combination of education, training, and experience to gain the knowledge skills and experience required for the role
• 2-5 years of experience evaluating, optimizing and designing processes

PHYSICAL REQUIREMENTS:

Position requires little to moderate physical activity. Handling of average weight objects up to 15 pounds; occasional standing or walking; frequently at a keyboard, workstation, or desk.

WORK ENVIRONMENT:

Work is typically in a normal office administrative environment involving minimal exposure to physical risks. Occasionally will work in a shop environment with exposure to fumes, airborne particles, caustic chemicals, moderate noise, and temperature fluctuations.