What are the responsibilities and job description for the Quality Technical Coach- Washington position at Caliber Holdings LLC?
Service Center CSCS WA Duties and Responsibilities Mentor repair technicians, estimators, and management to ensure the Caliber standard of quality, which corresponds with the OEM specifications. Use 3rd party software to file reports regarding accurate completion of repair to OE standards. Follow up with center teammates regarding repairs in person or through conference calls. Recommend and coordinate necessary training for areas of need based on quality reviews. Partner with, build alliances and perform liaison activities with the executive team and field leadership. Complete facility inspections as assigned and submit reports using third-party software to: Take and submit photos of the shop and tools, equipment, and materials. Recommend repair or replacement of tools, equipment, and materials as necessary. Recommend training on tools and equipment. Review reports with Center and Operations Leadership for accountability and successful management of Parts, Center Systems/Processes, Equipment and Training verification. Maintain a reporting structure that readily monitors performance indicators and Certification eligibility. Create actionable plans to improve processes and procedures to accomplish objectives, which include metrics of success and deliverables. Alignment of top-down vision, goals and objectives from business strategy flowing through to successful completion of center objectives. Optimization of center performance across the company to achieve the best functional, center production and technical value. Facilitate with OE Certification Team to Centers to verify equipment, tools, and training needs for teammates. Up to 30% Travel required. Requirements Must be at least 18 years of age. High school diploma or GED equivalent. Minimum of 10 years of hands-on experience as a Non-Structural and Structural techncian. Proficiency in using collision repair equipment and diagnostic instruments. Must have a valid driver’s license and be eligible for coverage under the company insurance policy. Maintain or acquire I-CAR Structural Platinum certification. Basic working knowledge of CCC One, Estimating Systems and Alldata. Basic computer skills and a working knowledge of Excel. Powerpoint, and Word. In-depth knowledge of OEM repair procedures and specifications. Maintain a minimum standard of continuing education annually to stay abreast of industry and coaching best practices. Represent Caliber with integrity and professionalism. Ability to effectively communicate with others, verbal and written. Ability to read and understand instructions, written estimates and work orders. Organization and multi-tasking skills, good time management and ability to adapt easily to changing, fast-paced environments. Ability to understand workflows and have the ability to navigate and submit reports using a laptop and/or other electronic device. Personable, friendly demeanor with “World Class” customer service approach with internal and external customers. Well-groomed, professional appearance. Training or teaching experience preferred. About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500 employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.
