Supervisor Contact Center (Henderson Nv)

Service Center CSCS NV Job Summary Leads a contact center team in all aspects of daily work including hiring, coaching, and tracking metrics. Compensation Range: 59,000-65,000 Must Live in NV Essential Job Duties Provide leadership, coaching, and mentoring to the Contact Center Team Supervise call center group of 20 representatives in all aspects of daily work and development for future opportunities Determines requirements by working with clients. Resolves problems by clarifying issues and researching alternative solutions. Maintains call center database by entering information. Generates timely analysis on rep call volume, appointments scheduled, assignment conversion. Performs work with a high degree of latitude. Handles the most complex issues. Other duties as assigned including answering phone calls, gathering information, and transfer calls to the appropriate personnel. Skill/Requirements High School diploma or GED Minimum 6 years of customer service experience Caliber Collision experience preferred Excellent written and verbal communication skills Customer/client orientation Problem-solving skills Leadership skills About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500 employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.