Student Housing Community Manager

Department: Management

Welcome to Caliber Living – Where Culture Comes First!

At Caliber Living, we believe that culture isn’t just a buzzword—it’s what defines us. We’re not just about business; we’re about building a community where people thrive. Our core values shape everything we do, and we live by them every day. Here’s what makes us who we are:

Be Loyal
Loyalty isn’t just a word—it’s an action. We stand by our team, our residents, and our mission, through thick and thin. We give our best, not because we have to, but because we care.

Own It
Success? We celebrate it. Mistakes? We learn from them. No excuses, no blame—just a commitment to continuous growth and improvement.

Embrace Innovation
We love fresh ideas! We challenge the status quo, but we’re also smart about it. If it makes life better and more efficient, we’re all in.

Stay Curious
Learning never stops. We ask questions, share knowledge, and push ourselves to grow—both personally and professionally.

Strive for Excellence
Good enough? Not for us. We do things the right way, even when no one’s watching. No shortcuts, no compromises—just top-tier results.

Serve with Passion
Great service isn’t just a policy—it’s a mindset. We take pride in delivering amazing experiences and giving back to the communities we call home.

Integrity Always Wins
We do what’s right—no exceptions. Trust is the foundation of everything we do, and we protect it fiercely.

Work Hard, Have Fun
Yes, we hustle—but we also know how to enjoy the journey. A little laughter and a lot of teamwork make every day better.

Communicate Like a Pro
We believe in open, honest, and clear communication. Whether it’s a quick chat or a big meeting, we make sure everyone is in the loop.

At Caliber Living, we don’t just talk about culture—we live it. Sound like a place you’d love to be? Let’s make something great together!

FLSA Status: Exempt

Work Schedule: Varies based on location Job Status: Full Time

Reports To: VP, COO or Regional

Amount of Travel Required: 10-25%

Positions Supervised: Service Manager,Leasing Manager, Community Assistants

POSITION SUMMARY

Join Our Team as a Community Manager!

Are you a natural leader with a passion for creating thriving communities? As a Community Manager, you’ll be at the heart of our property operations, guiding a dedicated on-site team to success. In this dynamic role, you’ll oversee day-to-day operations, ensuring a welcoming and well-maintained environment for residents while driving occupancy and financial performance.

We’re looking for someone who can balance strategic decision-making with hands-on leadership—someone who’s eager to maximize property value, optimize resources, and enhance the resident experience. If you thrive in a fast-paced setting and enjoy making a real impact, we’d love to hear from you!

UNIVERSAL COMPETENCIES

SERVICE

• Initiative: Maintains a proactive and positive mindset; is goal oriented and knows how to get results.
• Customer and Quality Focus: Consistently working for his/her customers and the company; cares about the quality of work and service provided.
• Service Safety: Conducts day to day activities in such a way that safety for self and others is valued and observed; provides safe atmosphere for customers and business partners.

INTEGRITY

Professionalism: Consistently upholds ethical standards and demonstrates honesty in all interactions.

Dependability: Maintains punctuality and a reliable attendance record. Takes responsibility for actions and adapts willingly to organizational changes.

Adherence to Company Policies and Procedures: Understands and follows established policies and procedures. Proactively seeks guidance when uncertain.

TEAMWORK

Cooperation: Works collaboratively with colleagues and departments, fostering teamwork to enhance overall performance.

Cohesion: Prioritizes customer needs and builds strong partnerships to drive shared success.

RESPECT

• Adaptable: Creates an atmosphere that supports the open expression of ideas; is open and approachable.
• Communication: Effectively communicates thoughts and concepts in a courteous manner to the position’s direct supervisor; provides helpful feedback when applicable; shows interest and is attentive to the suggestions of others.
• Courtesy: Maintains a personal and professional demeanor that exercises proper behavioral etiquette and looks to encourage and serve both customers and co-associates.

FINANCIAL RESPONSIBILITY

• Innovative: Demonstrates efficiency and creativity; looks for better, faster and more efficient ways of doing things; handles challenges/obstacles with a positive outlook.
• Performance: Exhibits a well-organized and timely approach to achieve desired results; aligns resources to meet the needs of the department; and takes corrective action when necessary.
• Fiscal Safety: Concerned for the financial well-being of the company by compliance to safety procedure; awareness of liability concerns.

FUN

• Passion: Enjoys the work that they do and demonstrates a pleasant demeanor on the job and shows desire for success.
• Entrepreneurial Spirit: Exhibits behavior that is consistent with the Vision, Mission and Values of the Company; makes working environment enjoyable for self and others.

JOB SPECIFIC COMPETENCIES

Associate Relations:

• Effectively manage all on-site employees, providing timely, constructive feedback and positive encouragement.
• Motivate both office and maintenance staff through consistent verbal and written feedback. Regularly document performance, including corrective actions, and conduct performance evaluations at appropriate intervals.
• Train and develop team members through on-the-job training and ensure completion of assigned company training programs.
• Recruit, hire, train, motivate, and supervise on-site staff to achieve operational goals. This includes team building, training, and performance management.
• Plan and execute daily responsibilities while handling challenges in alignment with company objectives, policies, and best practices.
• Ensure compliance with state and federal labor laws, including wage and hour regulations. Maintain a discrimination-free, harassment-free, and retaliation-free work environment.
• Demonstrate a clear understanding of the Caliber Living New Hire Onboarding Process and effectively execute and communicate it to candidates.
• Coordinate termination decisions with HR, ensuring proper documentation is in place before making recommendations.

Resident Relations & Education:

• Communicate clearly and consistently with residents, addressing concerns professionally and promptly.
• Actively listen to resident requests and complaints, responding with respect, empathy, and professionalism.
• Maintain a neat and professional personal appearance, adhering to Caliber Living's uniform policy.
• Exhibit strong customer service skills, treating residents, coworkers, supervisors, and vendors with courtesy and professionalism.
• Participate in and assist with resident activities and functions, including after-hours and weekend events, as needed.

Financial Responsibilities:

• Assist with budget preparation and manage budgeted income and expenses effectively. Monitor monthly forecasts and explain budget variances.
• Ensure timely collection, posting, and processing of rent payments and deposits.
• Oversee all accounting transactions, manage cash accounts, process invoices as directed, and maintain accurate bookkeeping records.

Property Evaluations:

• Schedule and oversee all eviction procedures while enforcing lease rules and regulations.
• Conduct regular property and unit inspections, reporting any maintenance needs or liabilities to the Service Manager and Supervisor.
• Ensure office operations, curb appeal, and cleanliness of the office and model units meet company standards.
• Conduct market surveys as needed and develop marketing strategies to maintain high occupancy.

Payroll Responsibilities:

• Maintain proficiency with the Paylocity Payroll System and seek additional training if needed.
• Obtain supervisor or ownership approval before authorizing employee overtime.
• Approve timesheets and overtime by the 10 AM Monday deadline.
• Ensure employees complete their timecard approvals and minimize missed punches. Take disciplinary action against chronic offenders.
• Accurately track and report payroll information, ensuring compliance with overtime policies and preventing unauthorized work off the clock.
• Submit Associate Status Forms to Payroll promptly to maintain accurate payroll records.

Reporting Responsibilities:

• Maintain complete and organized records per the Caliber P&P Operations Manual and comply with regulatory standards (EEOC, OSHA, EPA, HUD, etc.).
• Regularly review leasing performance and documentation to ensure accuracy and compliance.

Safety & Compliance:

• Respond to all emergency situations promptly, complete necessary reports, and notify the Supervisor as required.
• Build and maintain strong client/owner relationships through property tours, performance updates, and prompt responses to owner requests.
• Ensure all business operations align with company policies and comply with Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA, and all relevant federal, state, and local housing laws.
• Implement and enforce policies and procedures outlined in the Caliber Policy and Procedures Manual, keeping staff informed of updates.
• Review and approve leasing applications, ensuring compliance with property qualification criteria in a fair and consistent manner.

POSITION QUALIFICATIONS

Education

High school degree required, college degree preferred.

Experience

Four years prior experience in property management or in a related industry preferred with a minimum of two years in a supervisory role. Student Housing experience preferred.

SKILLS & ABILITIES

Computer Skills

Computer software experience to include MS Word, MS Excel, Google Suite, and Entrata®. Basic typing skills and knowledge of computers. Use of the company’s payroll system is required. Prior HRIS experience a plus.

Certificates & Licenses

Valid driver’s license and current automobile insurance is required. Position requires individuals to furnish their own reliable transportation. CPM®, ARM® designation preferred. Ability to earn future designations as required by Industry standards.

Other Requirements

Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations. Bilingual abilities (written and verbal) may be required based on specific needs of property. Basic understanding of Landlord/Tenant laws and application, familiarity with local Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry.

WORK ENVIRONMENT

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, and residences or commercial vehicles.

PHYSICAL DEMANDS

Activity

Stand, Walk, Sit, Handling, Reaching, Outward, Reach Above Shoulder, Climb, Crawl, Squat/Kneel, Bend

Vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The ability to hear, listen and speak.

Weight

Lift/Carry and Push/Pull up to 50 lbs

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Student Housing: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $60,000 - $65,000