Demo

Service Performance Owner

Caliber Service Management
Atlanta, GA Full Time
POSTED ON 1/20/2025
AVAILABLE BEFORE 4/20/2025

Job description

Service Performance Owner (SPO)

About Caliber Service Management

We are a family of value-driven companies offering a full range of soft and hard facility management services (Landscaping, Snow Removal, Property Enhancements, Project Management, Lot Services and Stormwater Management) that aid in providing safe and attractive facilities.

With over 100 years of industry experience collectively, our team of subject matter experts is committed to effective performance and successful partnerships with asset, property and facility managers as well as real estate investment trusts.

We take tremendous pride in helping solve, support, and maximize the true potential of each property. Caliber is a privately held LLC with annual revenue greater than 50 million and we proudly serve more than one thousand high performing commercial, industrial and retail locations.

With more than forty million square feet of exterior grounds care, emergency response, construction and snow removal, our workforce includes more than one hundred and fifty team members and over one thousand service partners.

Job Summary

  • This role is 80% on the road within a region
  • Commercial landscape and snow removal management professionals encouraged to apply.

SPO) provides management and oversight within their designated geographic zone. They build strong relationships, facilitate communications in the field between all key stakeholders, maintain Quality Control of Service Vendor performance and resolve problems within the zone.

Responsibilities

  • Communicate and build relationships and trust with the client locations and regional management
  • Deliver Vendor Quality Control programs within the region
  • Read, Understand and Implement detailed facilities maintenance Scopes of Work and Service Level Agreements
  • Facilitate communications in the field between team members, Caliber Operations Managers, Caliber Service Management Affiliates, client locations
  • Manage the client; up to and including client Regional Vice Presidents.
  • Conduct Service Validations
  • Train and guide vendors as required
  • Provide guidance and feedback to Caliber Service Management
  • Maintains Quality Control Reports
  • Prepare Vendor score cards
  • Resolve customer problems by applying resources as necessary
  • Conduct site surveys for various trades and services
  • Engage and entertain the customer as appropriate
  • Conduct training and presentations concerning scope of work to store personnel
  • Foster a positive team environment
  • Ensure confidentiality of internal and external data
  • Perform ad-hoc projects and other duties as assigned
  • Responsibilities may require emergency support, mobilization and extended engagement helping serve / solve local, regional and national market clients needs; scheduled and non-scheduled including but not limited to property damage and snow emergencies
  • Professional Skills

  • Customer Service – Advanced
  • Verbal Communication – Proficient
  • Written Communication – Proficient
  • Teamwork – Proficient
  • Relationships – Advanced
  • Organizational Awareness – Proficient
  • Problem Solving – Proficient
  • Process Orientation – Proficient
  • Role Specific Skills

  • Proficiency in Microsoft Office tools (Word, Excel, Access, Power Point)
  • Able to utilize Disc Profile Tools
  • Capable of working outside in supervisory-inspection capacity in all weather conditions
  • Able to climb ladders and perform roof top maintenance inspection tasks
  • Capable of extensive driving (day, night and inclement) and commercial air travel
  • Able to travel nationwide on short notice on a limited basis
  • Excellent driving record
  • Minimum Qualifications

  • Bachelor’s degree preferred
  • Other Relevant Qualifications

  • Strong multi-unit enterprise facilities management experience preferred in the following skills : Landscaping, Irrigation, Snow-Ice Programs, Interior and exterior facilities management, and Janitorial Services
  • Experience in a trade
  • Retail experience or experience servicing retailers
  • Experience in facilities industry
  • Compensation includes Vacation, Holiday Pay, 401k, profit-sharing incentives

    Caliber Service Management is an equal opportunity employer. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; nursing mother status; physical, mental, or sensory disability; sexual orientation; gender identity or expression; military or veteran status; or any other basis protected by federal, state, and / or local laws.

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Service Performance Owner?

    Sign up to receive alerts about other jobs on the Service Performance Owner career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $45,665 - $61,386
    Income Estimation: 
    $54,361 - $72,537
    Income Estimation: 
    $31,961 - $40,992
    Income Estimation: 
    $76,451 - $100,178
    Income Estimation: 
    $52,247 - $81,390
    Income Estimation: 
    $76,451 - $100,178
    Income Estimation: 
    $90,266 - $119,206
    Income Estimation: 
    $90,266 - $119,206
    Income Estimation: 
    $107,523 - $144,337
    Income Estimation: 
    $107,523 - $144,337
    Income Estimation: 
    $148,684 - $191,756
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Caliber Service Management

    Caliber Service Management
    Hired Organization Address Exton, PA Full Time
    Summary The Construction General Manager serves as the leader and advisor for our Construction and Specialty Operations ...
    Caliber Service Management
    Hired Organization Address Exton, PA Full Time
    Procurement Specialist The Procurement Specialist is in our procurement department who understands the facilities manage...

    Not the job you're looking for? Here are some other Service Performance Owner jobs in the Atlanta, GA area that may be a better fit.

    Food Service Sales Manager

    Performance Food Group, Atlanta, GA

    Customer Service -Automotive -Atlanta Metro

    Peak Performance Team, Atlanta, GA

    AI Assistant is available now!

    Feel free to start your new journey!