What are the responsibilities and job description for the Senior Manager, Field Channel Operations position at Caliber Sourcing?
Challenging, meaningful, and life-changing work happens every day at Caliber Sourcing. We are a team of innovators who transform the lives of patients and take careers farther than imaginable.
About Us
We recognize the importance of balance and flexibility in our work environment. Our employees enjoy a wide variety of competitive benefits, services, and programs that provide them with the resources to pursue their goals, both at work and in their personal lives.
Job Summary
The Senior Manager, Field Channel Operations role is responsible for supporting and evolving global end-to-end IVA and Approved Email (FTE) capabilities and expertise. The successful candidate will manage day-to-day operations of the authoring and publishing process, working closely with business stakeholders, End Users, and IT partners.
Key Responsibilities:
- Drive and govern change management processes across projects with matrix teams (Business, IT, Security, External Vendors).
- Ensure smooth execution of programs and support activities by working closely with various teams to meet business needs.
- Gather and analyze business requirements, user feedback, and market trends to inform platform enhancements and align with customer needs.
- Oversee day-to-day operations of the content authoring platform, ensuring high availability, performance, and operational excellence.
- Manage the enhancement backlog, plan releases, and lead the design, development, testing, and deployment of new guidance, training, documentation, and troubleshooting support to platform users to enhance adoption and the end-to-end content lifecycle.
Requirements:
- Technical Skills: Proficiency in web development technologies (HTML, CSS, JavaScript); knowledge of Vue.js is a plus.
- Experience with content management platforms like Veeva Vault PromoMats and MedComms.
- Experience with content authoring platforms such as eWizard and Adobe Experience Manager (AEM).
- Familiarity with integrations, Veeva Vault PromoMats / MedComm - Veeva CRM, Vault-to-Vault integration, application of omnichannel content development processes and end-to-end content lifecycle management.
- Knowledge of foundational content capabilities like Digital Asset Management (DAM), Medical/Legal/Regulatory (MLR) review processes, and Content Management Systems (CMS).
Why Work with Us?
We empower our employees to apply their individual talents and diverse perspectives in an inclusive culture. Our shared values of passion, innovation, urgency, accountability, inclusion, and integrity bring out the highest potential of each of our colleagues. If you're passionate about making an impact on the lives of patients with serious diseases, we encourage you to join us.
At Caliber Sourcing, we care about your well-being and the well-being of our staff, customers, patients, and communities. As a result, we strongly recommend that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
