What are the responsibilities and job description for the Senior IT Systems Support Specialist position at Calibro Corp?
Job Details
Position: Senior IT Systems Support Specialist- direct hire role
full-time onsite in Campbell, CA
Description
- Provide technical support for hardware and software issues across various platforms, including Windows, and Mac OS
- Troubleshoot and resolve software and operating system problems efficiently.
- Experience with User / Account administration with O365
- Being the point of escalation of L1 and L2 tickets.
- Mentor junior help desk teams members!
- Collaborate with other IT team members to implement system upgrades and improvements.
- Train users on new software applications and technologies as needed.
Requirements
- Proven experience in IT support or technical support roles.
- Strong knowledge of operating systems (Windows, Mac OS) and software troubleshooting techniques.
- Proficient with Microsoft Windows, MacOS and the Office 365 Application Suite.
- Strong working experience with Active Directory and Microsoft Intune
- O365 administration is as must
- Knowledge of maintaining users, groups, and applications within Okta or equivalent service.
- Familiarity with computer networking concepts, including TCP/IP.
- Excellent customer service skills with the ability to communicate complex technical information clearly.
- Strong analytical skills to diagnose problems effectively.
- Ability to work independently as well as part of a team in a fast-paced environment.
- A proactive approach to problem-solving and a willingness to learn new technologies.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $100,000 - $120,000
