Technical Analyst

We are seeking a Technical Analyst to provide support services! 100% remote

Responsibilities:

• Perform technical troubleshooting on highly complex integrated systems, including diagnostic approaches, determining root causes, and identifying solutions with technologies such as cloud native solutions, data tools such as Databricks, Immuta, Collibra, Starburst, Tableau, Grafana, ServiceNow preferred
• Provide primary technical support to end user community for problems related to software, database issues, data communication and processing errors.
• Oversee application, production and/or implementation support, both technical and user, for new releases of applications.
• Consult on application testing strategies, document observations and coordinate responses.
• Maintain project and application information including schedule, system scope, requirements, and other pertinent documentation. Make recommendations to management regarding process improvements. Coordinate the information flow between business owners and development staff. Coordinate tasks, functional reviews and application development sessions between the development site and technical work groups ensuring steps are executed timely.
• Documents end-user interactions into the automated call logging tools for tracking and productivity purposes.
• Validate proposed technical approaches to system or application problem logs and makes recommendation for mediation to management.
• Collaborate with the training team to develop and conduct end-user training sessions as well as training and user guides. Coach, mentor, and assist with the development of other technical support staff.
• May act as a team leader and coordinate assignments of other technical support staff, as well as, have accountability for the success of department functions.
• Leads the administrative ad hoc assignments and assists with contingency testing as directed.
• Work with internal customers and encourage open dialogue and contributions to understand requirements, assumptions, current reality, and constraints.
• Develop, implement and mature support processes, procedures, and best practices to ensure efficient and effective support operations.
• Monitor the stability, availability and performance of CDP platform, analytics and reporting systems and related application infrastructure.
• Identify opportunities for process improvements and automation to enhance the efficiency and effectiveness of production support operations.
• Collaborate with the platform engineering, analytics, infrastructure team and product to implement improvements and ensure alignment with overall business objectives.
  
  

Generate reports on support activities, system performance, and incident trends for CDP stakeholders.

• Develop and continually maintain documentation of training content, user documentation, support processes, procedures, and incident resolutions.
• Foster relationships with key stakeholders and user groups, deepen knowledge of evolving support needs.
• Collect and report on CDP platform and support services metrics.
  
  

Perform other duties as assigned.

Requirements:

• Broad knowledge of application and data modelling techniques and tools with the ability to identify root cause issues and appropriate solutions.
• Experience with application releases to cloud production environments preferred.
• 5 (Senior level) / 9 (Advanced level) years of relevant experience
• Strong experience working in Agile environment/SAFe framework and agile management tools like Jira
• Experience with as many of these as possible: cloud native solutions, data tools such as Databricks, Immuta, Collibra, Starburst, Tableau, Grafana, ServiceNow.
• Excellent analytical and design skills.
• Ability to facilitate and help to resolve of complex conflicts.
• Ability to articulate technical concepts to all audiences; technical writing expertise.
• Ability to be flexible and pivot to competing priorities at any given time.
  
  

Calibro Corp. is a professional staffing and services firm specializing in the technology areas of Project Management, Business Analysis, Infrastructure and Development. We offer great benefits to both salaried and hourly employees including medical, dental, vision, 401k with match. Calibro Corp is committed to providing the highest levels of professional services to job seekers and employers. Reach out to our staffing specialists to experience the difference!