Wire Department Supervisor

Description

Position is responsible for supervising the personnel involved in the various functions related to the processing of wire transfers, including incoming and outgoing wires for both domestic and international wire transactions processed at the bank. The Wire Department Supervisor is also required to participate in the daily processing of these transactions, to include, create and/or verify, exception queues, OFAC and fraud monitoring processes through the Wire Automation platform.

This position will assist with centralized wires and department fraud review processes. Position will have direct contact with internal and external customers. Qualified candidate must be a team player, flexible and possess excellent customer service and data entry/computer skills. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Provide direction and guidance to Central Operations staff, ensuring efficient operations and high-quality customer service to bank customers.
• Supervise team members including participating in interviewing, scheduling, coaching, training and delivering performance reviews. Meet regularly with the team and provide frequent feedback to support continued growth in their roles.
• Review the acceptance and processing of wire transfer requests from clients and internal staff.
• Perform various security related functions such as verification and callback confirmations to validate the authenticity of outgoing wires.
• Analyze larger outgoing wire requests to determine if they are in strict compliance with policies and procedures and ensure all required protocols have been followed and documented appropriately.
• Review the purpose of the wire transfer, considering whether it is reasonable to effectively eliminate potential fraud.
• Ensure compliance with all regulations including OFAC, BSA/AML, etc.
• Have a thorough understanding of the bank's wire transfer agreements.  
• Become an expert with the bank's wire transfer software.
• Investigate and research suspicious wire activity or claims timely.
• Provide timely resolution and proper handling of complex internal and external customer inquiries.
• Reconcile all wire activity processed through Wire Automation platform to the Federal Reserve Bank and correspondent general ledger account on a daily basis.
• Update and maintain accurate reporting of department information.
• Recommend latest methods to improve department function and conduct specialized research to resolve problems and disputes. 
• Supervise the performance of end-of-day reconciliations.
• Own, identify and recommend new procedural enhancements to improve efficiency.
• Maintain client confidentiality at all times.
• Participate in projects and other duties, as assigned. 
• Provide education to branch/department employees on wire transfer systems and procedures as needed.
• Provide documentation for certifications and reporting.

Requirements

REQUIRED SKILLS AND ABILITIES:

• Computer skills to include use of Microsoft Office products and other programs as required.
• Strong mathematical ability. 
• Strong analytical skills.
• Excellent oral and written communication skills.
• Outstanding interpersonal skills.
• Effective time management and organizational skills.
• Attention to detail and follow through.
• Ability to interact with coworkers, follow directions and established bank procedures, and accept constructive feedback.
• Thorough understanding of banking rules and regulations especially Electronic Funds Transfers.

Education/Licenses/Work Experience:

• High school diploma or GED equivalent required. 
• Minimum 3-years’ experience processing wires in a commercial banking environment
• Minimum 2 - 3 years’ experience supervising support staff

Work Environment 

• Standard office environment with a moderate noise level.

Physical Demands

The work environment characteristics and physical requirements described here are representative of those which an employee in this position encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

• Prolonged periods sitting at a desk and working on a computer.
• Remain in a stationary position for sustained periods of time.
• Occasionally move about inside the office to access filing cabinets and/or other office machinery.
• Occasionally required to raise objects up to 25 pounds from a lower to a higher position, move objects horizontally from position to position with, and/or bend body downward and forward, and/or extend hands and/or arms in any direction to access files and/or other office machinery. 
• Consistent use of a computer and/or other office machinery is required, such as a keyboard, calculator, copy machine, scan machine, and/or computer printer. 
• Making substantial and repetitive movements (motions) of the wrists, hands, and/or fingers.
• Close visual acuity is required to perform activities including, but not limited to, preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.
• Regularly required to communicate verbally with employees, clients, and vendors.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Pay Range: $59,280.00 to $74,880.00 annually. Pay range may vary based on skills, experience, and location.

Salary : $59,280 - $74,880