Dean of Academic Advising

Directly oversees the University Office of Academic Advising. Manages all professional and administrative staff in support of effective and comprehensive student advising and reenrollment activities. Evaluates training, workflow, productivity, programming, and communications in support of meaningful assistance to students and collaboration with campus partners. Incorporates findings of performance and student learning outcomes into program enhancements and meets these ends through the following duties and responsibilities. Position qualifies to work remotely subject to CBU Telecommuting policy.

Other duties may be assigned.

• Recruit, develop, direct, and coordinate all Office of Academic Advising professional and administrative staff.

• Develop, audit, and refine business processes in support of a comprehensive student coaching model in support of campus-based and remote-learning students.

• Develop and implement a quantitative and qualitative system to assess Student Success Coach communication, productivity, and effectiveness.

• Develop and implement a quantitative and qualitative system to assess student re-enrollment/re-entry communication, productivity, and effectiveness.

• Responsible for preparation and monitoring of department budget under the direction of the Associate Provost.

• Assess and manage cluster-based advising caseloads and schedules to foster optimal levels of support between students and Student Success Coaches.

• Direct and coordinate with staff responsible for development, maintenance, and publication of internal and external resources in support of accurate and consistent service delivery.

• Direct and coordinate with staff responsible with planning and execution of University, College, School, and department-sponsored events.

• Direct and coordinate with staff responsible for program assessment and review.

• Adjust service approaches or modalities as needed to ensure efficient and effective delivery of student success coaching services.

• Ensure systems are in place to facilitate communication between students and other student-facing departments (Student Accounts, Financial Aid, and University Registrar).

• Represent, or assign representation to, university committees, including Curriculum, Athletic Compliance, Exceptions, ICRC, Admission and Re-Entry, and/or Enrollment Management.

• Exercise professional judgment in facilitating the resolution of concerns from students, staff, faculty, and administrative offices.

• Assess level and frequency of communication between professional staff and senior faculty on curriculum, course needs, resource development, appreciative opportunities, and pre-professional preparation.

• Model a collaborative environment within the Office and across the University.

• Assist with special projects as requested by the University.

Directly supervises employees within the Office of Academic Advising. Carries out supervisory responsibilities in accordance with the University’s policies and applicable laws and procedures. Responsibilities include interviewing and training employees; planning, assigning, and directing work, appraising performance rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to stand; walk; sit; and requires sufficient hand, arm, and finger dexterity to operate computer keyboard or other office equipment. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Work normally performed in a typical interior/office work environment, with minimal exposure to health or safety hazards.

Master’s degree from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience. Experience as an academic advisor in a higher education setting is desirable.