What are the responsibilities and job description for the Customer Liaison (Customer Service Coordinator) position at California Closets Franchise?
Job Description
The Customer Liaison assists customers by providing an exceptional brand experience. The CL serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email, or when in the showroom.
What We Offer :
Health insurance – Medical, Dental, and Vision
PTO days, floating holidays, paid holidays, and sick days
401K retirement plan with company match
Grow your career with us – many promotional opportunities are available
Duties and Responsibilities :
Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM).
Answers incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
Directs client issues, concerns, and / or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed.
When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
May provide customer communication support as it relates to installations, confirmations, and return visits.
Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
Qualifications
Ability to communicate politely, clearly and professionally with clients
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