What are the responsibilities and job description for the Customer Service Coordinator (Customer Service Liaison) position at California Closets Franchise?

Job Description

Company Description

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’

Job Description

The Customer Service Coordinator (CSC) assists customers by providing an exceptional brand experience. The CSC serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email, or when in the showroom.

What We Offer :

Health insurance – Medical, Dental, and Vision
PTO days, floating holidays, paid holidays, and sick days
401K retirement plan with company match
Grow your career with us – many promotional opportunities are available

Duties and Responsibilities :

Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM).

Answers incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.

Directs client issues, concerns, and / or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed.

When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.

Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.

May provide customer communication support as it relates to installations, confirmations, and return visits.

Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.

Qualifications

Ability to communicate politely, clearly and professionally with clients

Ability to work quickly and accurately data entry

Calendar management / regional scheduling experience preferred

Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment

Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)

Additional Information

Find us on Facebook, YouTube, and Instagram

We are an equal opportunity employer. We E-Verify.

All your information will be kept confidential according to EEO guidelines.

Terms and Conditions : https : / / www.californiaclosets.com / terms -conditions /

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Customer Service Coordinator (Customer Service Liaison)

What are the responsibilities and job description for the Customer Service Coordinator (Customer Service Liaison) position at California Closets Franchise?

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Job openings at California Closets Franchise

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