Job Description
Job Description
Under the direct supervision of the Manager, Fraud and Loss Prevention; investigate fraud claims in order to mitigate fraud losses to the credit union; tracks and maintains complete records of fraud losses; reviews reports for fraudulent activity; reviews accounts to determine potential for loss; assists credit union employees and members with questions relating to fraud and loss prevention.
DIMENSIONS
- Office Locations : 26
- Internal Clients Supported : 450 (approximate)
- Member Accounts : 140,000 (approximate)
- Cards Issued : 140,000 (approximate)
- Monthly Phone Support : 2,800 (approximate)
Supervisory responsibilitieS
The incumbent reports directly to the Manager, Fraud and Loss Prevention. No employees report directly to this position.
NATURE & SCOPE
Provides support to branches, call center, departments, and members on fraud related matters requiring fraud expertise. Performs research to answer questions and resolve issues.Research fraud claims involving credit, debit and ATM cards, ACH, checks and other unauthorized transactions, identity theft, loan, and new accounts, etc.Reviews accounts to determine potential for loss, analyzes the facts and recommends appropriate action to minimize or prevent significant losses.Processes and may respond to member fraud claims within the allotted time frames as per regulations including MasterCard, Reg E, Reg CC, Reg Z, NACHA, UCC. to avoid legal non-compliance.Assist with tracking and monitoring fraud lossesReview and monitor suspicious online and mobile banking login and transaction activity via analytical systems. .Performs other duties as assigned.Education, skills, & abilities
The Eight Superpowers
Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things.Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond.Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles.Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships.Applies creative problem-solving to provide clarity, handle resources under one’s control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers.Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to : national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company’s success.Values and shows appreciating for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness. Makes each employee feel valued and supported for their unique qualities.Other Education, Skills, and Abilities
Requires a high school diploma or general equivalency. One (1) year of experience in a financial institution or other related experience.General knowledge and understanding of fraud financial products and services preferred.Ability to communicate effectively verbally and in writing.Requires an empathetic demeanor to achieve the highest level of service.Ability to analyze and suggest ways to improve assigned tasks.Excellent problem solving, analytical and organizational skills.Ability to work as part of a team, displaying a positive professional attitude at all times; adheres to beREAL principles.Ability to work under time constraints to meet deadlines.Previous experience with Microsoft Windows Office Applications (Word, Excel, and Outlook) is required.Ability to operate standard business machinesAbility to appear for work on time, follow directions from a supervisor, understand and follow policies and procedures, interact effectively with co-workers and accept constructive improvement coaching.MAJOR ACCOUNTABILITIES
Provides support to branches, call center, departments, and members on fraud related matters.. Performs research to answer questions and resolve issues.Proactively monitors reports and analytical systems for suspicious and potential fraudulent activity and recommends action in order to mitigate potential losses to the credit union.Assist with tracking and monitoring fraud card lossesReview and monitor suspicious online and mobile banking login and transaction activity via analytical systems.Processes and may respond to fraud claims.PHYSICAL REQUIREMENTS
Ability to tolerate periods of continuous sitting; ability to operate and utilize a personal computer and peripherals.ENVIRONMENTAL CONDITIONS
Work is primarily performed within a cubicle office setting. Subject to conversational noise found in an office environment.Note : Staff is expected to perform various tasks, projects and administrative duties as assigned.
Management reserves the right to assign or change duties and tasks to this position at their discretion.
Salary Range
Fraud Analyst I - $21.5468 - $26.9336
Salary : $22 - $27
