Description

We make good investments in our people, properties, tenants, and company.

CCI is a nationwide full-service real estate platform focused on acquisition, asset management, property management, and development. Our current property portfolio consists of around 8,000 apartments and townhomes, with a focus on providing affordable housing for seniors and persons with disabilities. We also own and manage a diverse and growing portfolio of other real estate assets covering traditional multifamily rentals, office, and light industrial uses. CCI employs around 400 Teammates in 30 states across the country – and we are growing!

As we enter the next phase of our company’s growth, we’re looking for Teammates who can help us optimize our existing management platform (systems, tools, and processes), better leverage technology, and maintain our reputation for excellence. We are looking for ambitious self-starters who aren’t afraid to dig in. We value excellent communication and collaboration, and we reward those who challenge the status quo to find better ways of doing things. We believe that people learn best by doing – so although we offer a full range of classroom learning and structured training paths, we prioritize hands-on experience and self-directed development.

About you:

As a Concierge Specialist, you will play a pivotal role in realizing CCI's vision of delivering exceptional customer service. This position provides essential support to the on-site team, residents, and visitors, fostering an environment that upholds our values and enhances our team's positive impact on our assets, residents, visitors, and team members.

The ability to communicate effectively, stay organized, show genuine interest, and solve problems creatively is essential, all while embodying CCI's principles.

You must have a proven track record of delivering excellent customer service, enforcing policies, and maintaining daily reports. Additionally, you should be eager to learn about property management and CCI’s operational methods.

Key Responsibilities:

• Access Control: Oversee and manage access to the property, ensuring that only authorized individuals are permitted entry. This involves greeting residents and visitors with a friendly and professional demeanor, verifying credentials, and maintaining a secure and welcoming environment for all.
• Community Walks: Conduct regular community walks to ensure the safety and comfort of residents and visitors. During these walks, proactively engage with residents and guests to address any concerns, provide assistance, and enhance their overall experience. Additionally, monitor the property to identify and report any maintenance issues or areas needing attention, ensuring a secure and welcoming environment for all.
• Customer Service: Create a welcoming and professional atmosphere at the front desk. Assist residents and guests with their inquiries and concerns and efficiently manage work orders to ensure prompt resolution. Your role is to enhance the overall experience for everyone in the community by providing exceptional service and support.
• Incident Response: Promptly report emergencies and incidents, providing immediate assistance and coordinating with emergency services as necessary. Ensure that residents and guests feel supported and informed throughout the process, maintaining a calm and professional demeanor to enhance their sense of security and well-being.
• Reporting: Maintain precise and comprehensive logs and reports of daily activities, incidents, and any customer service-related issues. Ensure that all documentation is thorough and accurate, providing valuable insights to enhance the overall experience of residents and guests.
• Surveillance: Continuously monitor security cameras of the property. Maintain vigilance and promptly address any suspicious activity or possible concerns, contributing to a secure and reassuring environment for residents and guests.
• Policy Enforcement: Uphold community rules and regulations to ensure a safe, orderly, and welcoming environment. Engage with residents and guests in a respectful and professional manner, addressing any concerns and promoting a harmonious community atmosphere.

Qualifications:

• Experience: Previous experience in property management, customer, security, or a related field is preferred.
• Skills: Excellent communication and interpersonal skills, strong attention to detail, and the ability to remain calm under pressure.
• Availability: Must be available to work various shifts, including evenings, weekends, and holidays.

Key Attributes:

• Initiative: Proactively seeks to understand objectives and concerns to deliver the best in customer service
• Tech-Savvy: Comfortable with learning new technologies and leveraging them to achieve faster, better results.
• Excellent Communication: Communicates effectively, both verbally and in writing.
• Interpersonal Skills: Builds strong relationships and leverages them to achieve outstanding outcomes.
• Professionalism: Maintains composure and professionalism, even under pressure.
• Problem Solving: Solutions-oriented, striving for mutually beneficial outcomes.
• Flexibility & Adaptability: Willing to go the extra mile and adapt well to changing circumstances.
• Good Judgment: Considers multiple perspectives, evaluates risks, and makes informed decisions.

Physical Demands:

• Sedentary Work: Primarily involves sitting.
• Physical Activity: Frequent use of a laptop, keyboard, mouse, and tablet.
• Visual Activity: Frequent use of computer monitors and tablets.
• Lifting: Ability to lift up to 25 pounds.

Qualifications

Why Join Us:

CCI's approach is simple, we invest in our people. Our culture emphasizes long-term career development. We provide continuous job-specific training, resources, and support to maximize our employees' learning opportunities making them our most valuable asset.

We Say Yes to Uniqueness

We are proud to be an Equal Employment Opportunity (EEO) employer. Our commitment to equal opportunity extends to all applicants and employees, regardless of national origin, race, sex, gender, sexual orientation, age, disability, or any other class protected by the laws in the states where we operate.

What We Offer:

We offer a comprehensive compensation and benefits package, a commitment to work-life balance, and ongoing career development opportunities.

Benefits & Perks

• 10 holidays per year

• Paid Time Off (PTO)

• Medical, dental & vision insurance

• Basic life insurance & supplemental benefits

• HSA/FSA

• Employee Assistance Program (EAP)

• 401(k) Plan

• Other rewards throughout the year

How We Hire:

CCI is committed to finding the best talent who will embody our Credo and grow with the Company. Our hiring timeline may vary based on the position you're applying for.

Begin your journey with us today by submitting your resume or completing an online application!

Salary : $18 - $20