What are the responsibilities and job description for the Data Center Technician position at California Creative Solutions Inc.?
Job Responsibilities :
- Ability to effectively communicate and answer customer inquiries.
- Provide exceptional customer service and resolutions in a time-efficient manner.
- Excellent problem-solving skills.
- Active listening and strong communication skills.
- Ability to adapt and work well in a Data Center environment.
- Resolve customer challenges and provide accurate and definitive information.
- Apply deep and broad technical background and knowledge of industry trends to operate several critical or high-risk technology areas / customer groups.
- Integrate technical knowledge and business understanding to create solutions for customers.
- Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
- Mentor / consult with team members, other organizations, customers, and vendors on complex issues.
- Act as a consultant in service delivery business, technology, industry, or specific application.
- Resolve technical and some business incidents independently.
- Mentor / assist less-experienced team members on complex incidents.
Qualifications :
Knowledge and Skills :
