Senior Data Center Technical Support Analyst

Responsibilities :

• Evaluate and recommend the selection of vendor-supplied software packages; recommend and prepare specifications for modifications and customization of purchased software;
• Coordinate the installation, maintenance, and modification of vendor-supplied software (e.g., operating systems, communications managers, database management systems, compilers) for a system or complex network supporting applications critical to state business functions;
• Coordinate the design, development, and installation of in-house software packages (or modifications to vendor packages) by designing work and specifications.
• Consult regularly with vendors concerning software and / or hardware problems, resolutions, and system and network performance;
• Advise end-users, administrators, and technical support personnel performing network design, designing and providing documentation, instruction, problem analysis and education pertaining to specific and highly complex areas of software and network performance;
• Assist in establishing departmental policy with regard to data definition and data relationships, database design, database implementation, database operation, database security, and data accessibility;
• Perform database planning and administration, establishment of database standards and procedures, database security, database documentation, and application technical support;
• Review and determine the feasibility and advisability of proposed additions and modifications to the database;
• Install and customize software and hardware in order to manage, monitor, and otherwise support an extensive enterprise computer systems network (including mainframe(s), LANs and / or WANs, communications lines, etc.);
• Monitor network hardware resources through the implementation of a network inventory system.
• Design and implement a communications system connecting the various components of an enterprise network;