IT Associate - Client Services Unit

The Department of Finance is hiring an IT professional who is interested in utilizing and expanding their IT skills within client services, business technology management, and IT project management in a state service environment.

If this sounds like you, we highly recommend applying to the IT Associate opening within our Client Services - Information Systems Unit at the Department of Finance!

Title: IT Associate
Company: The State of California, Department of Finance
Unit: Client Services

Application Deadline: April 11, 2025

Application Link: (Please Note, only applications submitted at this link will be considered)

https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=472806

You will need to complete the IT Associate exam to qualify for this opening:
https://www.calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1749

Responsibilities:

• Provide first-level support for end users related to IT products and services.
• Resolve and respond to client incidents or requests promptly.
• Configure, move, deploy, and maintain end-user devices.
• Utilize and update service request and ticketing systems.
• Install, configure, maintain, and troubleshoot desktop and mobile applications.
• Document design specifications, installation instructions, and other system-related information.
• Troubleshoot, track, repair, and conduct root cause analysis of Microsoft Windows, Microsoft Office Suite, Mac OS, and iOS systems utilizing standard procedures until resolved or escalated.
• Assist with maintaining and troubleshooting Ethernet network cabling.
• Assist with troubleshooting VoIP phone issues.
• Develop and maintain Client Services documentation.
• Install or repair hardware or peripheral equipment.
• Test and deploy desktop images.
• Manage client technology asset inventories.
• Perform end-of-life assets management.
• Provide end-user training related to IT products and services provided to the Department.
• Recommend incident control/problem management process improvements.
• Other job-related duties as required.

Experience Requirement:

• Two years of general information technology experience performing technical, analytical, or support tasks for computer systems or services in any of the six domains or emerging information technology fields;

OR

• 60 semester units (or 90 quarter units) from an accredited college or university including at least 15 semester units (or 22.5 quarter units) of information technology or closely related course work;

OR

• Any equivalent combination of experience and education.

(Please Note: When using education to meet minimum qualifications, education must include the specified information technology or closely related course work.)

For any questions or additional information on this or any of our other openings, please reach out to the Department of Finance Recruiting Team @ DOFRecruiting@dof.ca.gov!

Job Type: Full-time

Pay: $4,936.00 - $8,742.00 per month

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Sacramento, CA 95814

Salary : $4,936 - $8,742