What are the responsibilities and job description for the INFORMATION TECHNOLOGY ASSOCIATE position at California Department of State Hospitals?
Position Details
Job Code #:
JC-471746
Position #(s):
461-125-1401-003
Working Title:
IT Support Analyst - Hybrid Telework
Classification:
INFORMATION TECHNOLOGY ASSOCIATE
$4,791.00 - $6,421.00 A
$5,266.00 - $7,058.00 B
$5,757.00 - $7,716.00 C
$6,331.00 - $8,485.00 D
# of Positions:
1
Work Location:
Napa County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Facility:
Department of State Hospitals - Napa
Job Description And Duties
Under the general supervision of the Information Technology Supervisor I, the Information Technology Associate (ITA) performs a wide variety of tasks in support of Department of State Hospitals (DSH) requiring regular innovative problem-solving within broadly stated and non-specific guidelines, including multiple program areas, and involving planning, developing, and implementing technological solutions that are essential to the mission of DSH.
The primary duties of the IT Associate lie within the Client Services domain of the IT Associate classification. This includes elements such as the full lifecycle of end-user device solutions including evaluation, configuration, provisioning, training, security, tracking, and support for an end-user computing environment.
Serves as first point-of-contact for customers seeking technical assistance over the phone or via e-mail; performs remote troubleshooting through diagnostic techniques; walks the customer through the problem-solving process; establishes end-user connectivity, which could include point-to-point or multi-point connectivity; creates and manages client services ticket for support and ticket escalation.
Department Information
Department of State Hospitals - Napa
2100 Napa-Vallejo Highway
Napa, CA 94558-6293
The mission of the Department of State Hospitals (DSH) is to provide evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings.
Founded in 1875, Napa State Hospital is the only state hospital in Northern California for persons struggling with severe mental illness. Classified as a low to moderate security facility, the hospital has a bed capacity to treat up to 1,362 patients on an attractive campus with treatment units located on 138 acres. Staff is dedicated and committed to delivering high quality, cost-effective, professional services and specialized programs in an environment that promotes continuous improvements in treatment for individuals with mental disabilities.
The DSH Technology Services Division (TSD) is a highly respected, professional, and entrepreneurial IT organization that is recognized for quality customer service, technological innovation, and leadership. Our Mission is to provide information technology solutions to support State Hospitals through collaborative, effective and efficient service delivery. Our values include delivering Innovative, Accountable, Collaborative, Secure and Customer Centric services.
Department Website: https://www.dsh.ca.gov
Job Code #:
JC-471746
Position #(s):
461-125-1401-003
Working Title:
IT Support Analyst - Hybrid Telework
Classification:
INFORMATION TECHNOLOGY ASSOCIATE
$4,791.00 - $6,421.00 A
$5,266.00 - $7,058.00 B
$5,757.00 - $7,716.00 C
$6,331.00 - $8,485.00 D
# of Positions:
1
Work Location:
Napa County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Facility:
Department of State Hospitals - Napa
Job Description And Duties
Under the general supervision of the Information Technology Supervisor I, the Information Technology Associate (ITA) performs a wide variety of tasks in support of Department of State Hospitals (DSH) requiring regular innovative problem-solving within broadly stated and non-specific guidelines, including multiple program areas, and involving planning, developing, and implementing technological solutions that are essential to the mission of DSH.
The primary duties of the IT Associate lie within the Client Services domain of the IT Associate classification. This includes elements such as the full lifecycle of end-user device solutions including evaluation, configuration, provisioning, training, security, tracking, and support for an end-user computing environment.
Serves as first point-of-contact for customers seeking technical assistance over the phone or via e-mail; performs remote troubleshooting through diagnostic techniques; walks the customer through the problem-solving process; establishes end-user connectivity, which could include point-to-point or multi-point connectivity; creates and manages client services ticket for support and ticket escalation.
- Click on the link to complete the Department of State Hospitals Recruitment Survey: DSH Recruitment Survey
Department Information
Department of State Hospitals - Napa
2100 Napa-Vallejo Highway
Napa, CA 94558-6293
The mission of the Department of State Hospitals (DSH) is to provide evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings.
Founded in 1875, Napa State Hospital is the only state hospital in Northern California for persons struggling with severe mental illness. Classified as a low to moderate security facility, the hospital has a bed capacity to treat up to 1,362 patients on an attractive campus with treatment units located on 138 acres. Staff is dedicated and committed to delivering high quality, cost-effective, professional services and specialized programs in an environment that promotes continuous improvements in treatment for individuals with mental disabilities.
The DSH Technology Services Division (TSD) is a highly respected, professional, and entrepreneurial IT organization that is recognized for quality customer service, technological innovation, and leadership. Our Mission is to provide information technology solutions to support State Hospitals through collaborative, effective and efficient service delivery. Our values include delivering Innovative, Accountable, Collaborative, Secure and Customer Centric services.
Department Website: https://www.dsh.ca.gov
Salary : $4,791 - $8,485
