What are the responsibilities and job description for the Disability Insurance Program Representative position at California Employment Development Department (EDD)?
THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.
Under supervision, the Disability Insurance (DI) Services Representative will determine claimant eligibility for State Disability Insurance (SDI) Program benefits including Disability Insurance, Paid Family Leave, and Nonindustrial Disability; will conduct fact-finding interviews, respond to inquiries, and perform claim processing activities in accordance with laws, regulations, rules and policies; will provide prompt, accurate and courteous customer service; may develop and provide training that emphasizes the consistent application of law, regulation, policy and procedures, appropriate medical duration control techniques, program integrity practices and processes, will record and maintain overpayment (OP) documents in accordance with current over-payment policies and procedures, process OPs, conduct follow up collection actions for both claimant and third party over-payments with appropriate documentation. May act as an expert witness before the California Unemployment Insurance Appeals Board.
Must comply with office security requirements. Travel and/or overtime may be required.
EXPECTATION - MISSION, VISION, GOALS
The incumbent contributes toward the growth of the DI Branch into a customer-focused service organization by following and applying SDI Branch cultural principles. The incumbent is required to have knowledge of the principles of the SDI Branch programs. Protect program integrity by identifying and reporting any suspected fraudulent claims and/or activities.
Positions exist at: 128 East Ortega Street Santa Barbara CA 93101-1631 ARU 215
How to Apply
You can take the Exam here: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1667
You can apply for the job here: https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=470434
Please submit all additional documents as requested.
really APPLICATIONS WILL NOT BE CONSIDERED
Job Type: Full-time
Pay: $3,937.00 - $6,126.00 per month
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: Hybrid remote in Santa Barbara, CA 93103
Salary : $3,937 - $6,126
