What are the responsibilities and job description for the Training and Procedures Supervisor position at California Franchise Tax Board?
Job Description And Duties
Under the general direction of an Administrator I in the Information Validation Section (IVS), the Tax Program Supervisor (TPS) plans, organizes, coordinates, and directs the work of varied and extensive processing and services units engaged in both clerical and technical activities. The incumbent develops, motivates, mentors, and coaches the team in providing high quality training and procedures for section staff to process state income tax returns timely and accurately. This includes approving and reviewing work or procedures and recommending potential changes to policy and operating procedures. The incumbent represents the section and bureau on departmental groups and teams, and projects related to the implementation of new training and procedures. The incumbent assists with defining budgetary needs and resources for the section and the development of the unit/section performance standards. The incumbent works with the Enterprise Training and Procedures team and other staff throughout the department.
Additional positions may become available (RPA 2425-01845).
Please complete this optional survey letting us know how you heard about this position by clicking here.
You will find additional information about the job in the Duty Statement .
Position Details
Job Code #:
JC-468866
Position #(s):
564-732-9589-XXX
Working Title:
Training and Procedures Supervisor
Classification:
TAX PROGRAM SUPERVISOR, FRANCHISE TAX BOARD
$4,713.00 - $5,903.00
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements”.
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website: http://www.ftb.ca.gov
Human Resources Contact:
Classification and Hiring Unit
(916) 845-3608
Hiring Unit Contact:
Chris Terry / FDHT
(916) 845-2789
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Office
(916) 845-2860
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Final Filing Date: 4/3/2025
Under the general direction of an Administrator I in the Information Validation Section (IVS), the Tax Program Supervisor (TPS) plans, organizes, coordinates, and directs the work of varied and extensive processing and services units engaged in both clerical and technical activities. The incumbent develops, motivates, mentors, and coaches the team in providing high quality training and procedures for section staff to process state income tax returns timely and accurately. This includes approving and reviewing work or procedures and recommending potential changes to policy and operating procedures. The incumbent represents the section and bureau on departmental groups and teams, and projects related to the implementation of new training and procedures. The incumbent assists with defining budgetary needs and resources for the section and the development of the unit/section performance standards. The incumbent works with the Enterprise Training and Procedures team and other staff throughout the department.
Additional positions may become available (RPA 2425-01845).
Please complete this optional survey letting us know how you heard about this position by clicking here.
You will find additional information about the job in the Duty Statement .
Position Details
Job Code #:
JC-468866
Position #(s):
564-732-9589-XXX
Working Title:
Training and Procedures Supervisor
Classification:
TAX PROGRAM SUPERVISOR, FRANCHISE TAX BOARD
$4,713.00 - $5,903.00
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements”.
- Ability to establish priorities and allocate resources to maintain a consistent workflow to assist with eliminating backlogs wherever possible
- Experience with reviewing and monitoring the work and activities of others, to ensure appropriateness, accuracy, and consistency with procedures, directives, and policies
- Ability to effectively communicate directives and expectations in writing and verbally
- Working knowledge of Franchise Tax Board enterprise and Return Analysis systems including Taxpayer Information (TI), Case Management (CM), Taxpayer Folder (TPF), Lexis Nexis, E-Gateway, Accounts Receivable Collection System (ARCS), Withhold at Source System(WASS)
- Working knowledge of Microsoft Office (Word, Excel, Outlook)
- Strong leadership skills, including the ability to inspire, motivate, mentor, and build teams
- Team player
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website: http://www.ftb.ca.gov
Human Resources Contact:
Classification and Hiring Unit
(916) 845-3608
Hiring Unit Contact:
Chris Terry / FDHT
(916) 845-2789
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Office
(916) 845-2860
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Final Filing Date: 4/3/2025
Salary : $4,713 - $5,903
