What are the responsibilities and job description for the INFORMATION TECHNOLOGY SPECIALIST I position at California Governor's Office of Emergency Services?
Cal OES is recruiting for Limited Term positions and Emergency Hire Appointments in support of the Disaster Response and Recovery efforts in Southern California.
Job Summary:
Working in a fast-paced environment on leading edge technology platforms and systems in a team environment alongside other IT professionals. Responsibilities will include participation in the analysis of user needs, systems analysis, functional and design, documentation, testing, installation activities, evaluation, user support, and training. The incumbent is responsible for the support and maintenance of the System Center Configuration Manager (SCCM) imaging, application and update deployment. The incumbent will provide support to end users on desktops, laptops, smart mobile devices. Extensive troubleshooting skills of Windows clients operating in an Active Directory environment and be comfortable supporting a range of hardware and software products which include Microsoft products, Lotus Notes, TeamViewer, and Manage Engine Service Desk Plus.
The ITS I is responsible for performing as tier two and three computer support in a statewide information technology enterprise environment in support of Cal OES Headquarters, all satellite offices, Regional Emergency Operations Center (REOC), Joint Field Office (JFO), Area Field Office (AFO), Local Assistance Center (LAC), or other locations to provide assistance in recovery activities. This position may also be asked to support emergency response efforts in the State Operations Center (SOC). This position may require travel throughout California to provide onsite visits. Investigate and resolve system performance problems on all Cal OES networked personal computers, plus related software and equipment. Install computer hardware and software on Windows based computers and related IT support devices. Assist with agency-wide computer and software upgrades. Provide hands on and telephone technical assistance to all Cal OES staff, while maintaining the highest levels of customer service. Prepare operating instructions and on-the-job training when needed. Attend meetings in support of clients support needs. Follow enterprise IT standards for problem documentation and resolution through the use of a Service Desk application.
Working in a fast-paced environment on leading edge technology platforms and systems in a team environment alongside other IT professionals. Responsibilities will include participation in the analysis of user needs, systems analysis, functional and design, documentation, testing, installation activities, evaluation, user support, and training. The incumbent is responsible for the support and maintenance of the System Center Configuration Manager (SCCM) imaging, application and update deployment. The incumbent will provide support to end users on desktops, laptops, smart mobile devices. Extensive troubleshooting skills of Windows clients operating in an Active Directory environment and be comfortable supporting a range of hardware and software products which include Microsoft products, Lotus Notes, TeamViewer, and Manage Engine Service Desk Plus.
** Limited Term positions may be appointed up to 12 months or extended to 24 months with the possibility of becoming permanent.**
- For Limited Term positions please review the benefit information on the CalHR website and the CalPERS website.
**Emergency Appointment (Ehire) will be considered**
- An emergency hire appointment can work up to 189 days in 12 consecutive months, based on the needs of the disaster.
- Positions are paid on an hourly basis, once a month, during the first week of the month following the closure of the pay period. An emergency hire appointment is not eligible for medical benefits or a retirement program.
- Emergency hire appointments earn state service and sick leave and vacation based upon actual time worked.
- Civil Service Examinations are not required for appointment.
**Applications are scheduled to be released to the hiring manager on the following dates:
- February 12, 2025
- February 19, 2025
- February 26, 2025
Cal OES has advertised in Sacramento County (JC 465366) and Los Angeles County (JC 465409). Applicants only need to submit one application package to be considered for these positions.
You will find additional information about the job in the Duty Statement.
Working Conditions
JFO –Pasadena - This position is Headquartered and reports to the Joint Field office located in Pasadena, CA
Must be willing to be deployed for possibly weeks at a time, work out of small spaces and possibly tented areas.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- INFORMATION TECHNOLOGY SPECIALIST I
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Job Code #:
JC-465409
Position #(s):
163-527-1402-904
Working Title:
Information Technology Specialist I
Classification:
INFORMATION TECHNOLOGY SPECIALIST I
$6,323.00 - $8,475.00 A
$6,954.00 - $9,319.00 B
$7,635.00 - $10,230.00 C
# of Positions:
Multiple
Work Location:
Los Angeles County
Telework:
In Office
Job Type:
12 Month Limited Term - Full Time
Department Information
The California Governor’s Office of Emergency Services (Cal OES) is committed to fostering a diverse and inclusive culture by hiring and retaining individuals from a variety of backgrounds and personal experiences. Our employees are empowered with the tools and resources necessary to meet our mission, while continuing to expand equity and inclusion efforts at all levels of the organization. We are committed to the spirit and work required to ensure the safety and resilience of every community in California.
The California Governor’s Office of Emergency Services (Cal OES) is an emergency response, homeland security, and disaster recovery agency and as a result, is a dynamic and exciting place to work in a team-oriented environment. Cal OES provides training to enhance the understanding of emergency and incident management to all employees.
In the event of an emergency, employees may be contacted and requested to report to work in the event of an emergency. This contact may be outside of your normal working hours (evenings/nights, weekends, and holidays). This service may require irregular work hours, work locations other than the official duty location, and may include duties other than those specified in your official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and you may be required to relocate to emergency sites.
Department Website: http://www.caloes.ca.gov
Special Requirements
Application Package Requirements
To have your application considered for this job opportunity:
To have your application considered for this job opportunity:
- List the Job Code (JC) and Position Number for this position in the “EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING” section on the State Application, STD. 678.
- List your most current employment history first in the “EMPLOYMENT HISTORY” section on the STD. 678.
- Provide the “From” and “To” dates with the month, day and year, the “Hours Per Week” that you worked and the Total Worked (Years/Months). You may include overtime hours.
- You must complete the “DUTIES PERFORMED” on the State Application (do not note“see attached resume” in this section). Failure to comply and your application is considered incomplete.
- SROA and Surplus are encouraged to apply and must submit a copy of their letter.
- Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service.
If using education to qualify please submit a copy of your transcripts. If selected, official transcripts will be required. Foreign education must obtain and submit verification of United States course/degree equivalency.
NOTE: Incomplete applications received may not be considered. Resumes are welcomed but do not take the place of the completed State Application STD 678. Applications received via fax or email will NOT be accepted. If you would like confirmation of receipt, please send certified mail.
**A candidate pool may be established for subsequent vacancies.**
**All hires may be subject to a criminal background check.**
**We encourage applicants to apply electronically.**
Application Instructions
Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: Until FilledWho May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
California Governor's Office of Emergency Services
Recruitment
Attn: Human Resources
3650 Schriever Ave
Mather, CA 95655
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
California Governor's Office of Emergency Services
Human Resources
Recruitment
10370 Peter A McCuen Boulevard
Mather, CA 95655
Please drop off at HR Window; Second Floor. This excludes holidays and weekends.
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications - Please refer to the Statement of Qualifications (SOQ) section at the bottom of this job bulletin for the filing instructions and the SOQ Question(s). Applications submitted without the SOQ may not be considered.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- A and N certifications or equivelant work or school experience
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: http://www.caloes.ca.gov
Human Resources Contact:
Tiara De Leon
(916) 845-8321
Recruitments@caloes.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Officer
(916) 845-8527
EEO@CalOES.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Examination Information
To obtain list eligibility please click on the link below
Information Technology Specialist I - Exam 1750
To obtain list eligibility please click on the link below
Information Technology Specialist I - LEAP Exam 2003
Statement of Qualifications
All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Failure to include an SOQ may disqualify an applicant from consideration. A resume in lieu of the SOQ responses may disqualify an applicant from consideration. A standard or generic SOQ may disqualify an applicant from consideration. Please review the Duty Statement and Desirable Qualifications for this position.
SOQ Format Instructions
The SOQ should be no more than one page, single-spaced in 11-point Arial font.
PLEASE ANSWER THE FOLLOWING:
- Do you have FEMA ICS Training and if so, please list what you have completed?
- What experience have you had in a leadership role and how has it shaped you?
- What does customer service and teamwork look like to you?
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
