SERVICE SOLUTIONS SALES ENGINEER

This role is critical for driving sales growth and service excellence within our organization. If you have a passion for technology and a strong desire to meet customer needs, we encourage you to apply!

Founded in the golden age of American industry in 1957, CHC has steadily positioned itself as a forerunner in the hydronic and HVAC solutions sector. With over six decades of persistent innovation and customer-focused evolution, CHC proudly stands as an emblem of industry excellence and reliability.

Our Legacy:

At CHC, we delve deeply into the intricate world of hydronics and HVAC equipment, steering innovation with every component we sell. We began as a small start-up with big ambitions, and through undeterred dedication, we emerged as industry leaders. Our long-standing presence in the market is not merely a testament to our robust products and services but also to the enduring relationships we have forged over the years with our clients, suppliers, and employees.

100% ESOP - A Testament to Our Commitment:

Our most defining moment came when we embraced an Employee Stock Ownership Plan (ESOP), making us a 100% employee-owned company. This transformative move exemplifies our unwavering belief in our workforce's potential and dedication. Ownership at CHC isn't just a title; it's the embodiment of true family values and teamwork. Each employee-owner remains a vital piece of our company's expansive mosaic, ensuring that every decision and effort translates into our collective success.

Family Values - Our Ethos:

CHC operates like a tightly-knit family, where each member's contribution is valued and nurtured. Our family values include trust, respect, and an inclusive approach to innovation and business growth. We believe that our strength lies in not just our advanced technologies or our industry prowess but also in the way we treat our people. At CHC, you're not a number – you're a cherished member of an ever-growing family.

Join Our CHC Family:

In a world that places immense value on individual progression, CHC invites you to be part of something more meaningful – a community where you can thrive both professionally and personally. As we continue to carve out new milestones and shatter benchmarks, we extend a warm invitation to professionals who yearn for a workplace that feels like home.

Our Vision:

We envision a future where every building breathes efficiently because of our hydronic and HVAC solutions and where our ESOP family of employee-owners continues to flourish. Driven by a shared purpose and a set of common values, we look forward to welcoming new members into our fold who resonate with our ethos of integrity, excellence, and familial comfort.

Embrace a career with CHC – where doors aren't just an entryway to the office but a gateway to a lifetime of opportunities and a workplace that reverberates with the warmth of family. Your journey with CHC isn't just about work – it’s about building a legacy, being a part of history, and above all, finding a place where you belong.

Join us at CHC, and let’s pave the path to a future brimming with possibilities, together.

SERVICE SOLUTIONS SALES ENGINEER

Job Summary

The Service Solutions Sales Engineer's basic function is to plan and exectute the necessary market activities to promotes and grow service sales wihin their sales territory. Achieve overall company service sales, margin, and expense goals within the assigned territory on an annual basis.

We are seeking a skilled Service Solutions Sales Engineer to join our team. The ideal candidate will have a strong technical background in service solutions with expertise in providing customers with innovative and effective service strategies. This role will focus on building relationships with clients, understanding their needs, and delivery tailored service solutions that drive customer satisfaction and revenue growth. Knowledge of Hydronics, HVAC, Cooling Towers, Boilers and Pump Systems is essential.

Customer Service and Sales Responsibilities

• Spend at least 60% of time outside the office, including home office focused on sales activities, acquiring new customers, and expanding service opportunities.
• Manage all Commercial Engineered Equipment Service sales activities to achieve and exceed targets.
• Build and maintain strong relationships with customers, contractors, end users and facilities to help both equipment functionality and service needs and identifying new profit opportunities.
• Research, identify, and engage with current and potential customers to promote product and service solutions.
• Deliver effective sales presentations highlighting the value of equipment ongoing maintenance, warranties, and Annual Maintenance Contracts. (AMC)
• Retain and grow relationships with established customers to support long-term partnerships and drive business growth.
• Provide comprehensive sales, marketing, and technical support with assigned territory with a focus on service offerings.
• Monitor competitor activities, anticipate their strategies, and implement supervisor service solutions to maintain a competitive advantage.
• Utilize tools like CHC-CRM, Salesforce, and FinancialForce to track service opportunities, follow up on projects, and help effective customer management.
• Collaborate with Service Solutions Manager to align strategies and meet service sales goals.
• Prepare detailed proposals and quotations for commercial service projects, including service agreements and post-installation support.
• Analyze construction bid documents to identify and capitalize service-related opportunities.

Administrative

• Submit all required information for client billing to accounting in a timely promptly.
• Manage sales calls, expense reports, and create timely reports.
• Present monthly sales expenses summaries.

Training

• Participate in scheduled sales meetings to facilitate effective communication across teams and help alignment with goals and objectives are achieved.
• Attend manufacturer’s webinars and in-person training as required.
• Proactively or upon your manager’s recommendation attend seminars or courses to continue your education, such as sales, software, current product line, and systems

Competencies

• Strong Communication Skills
• Attention to detail
• Data Analysis
• Time Management

No Supervisory Responsibilities are required.

Travel is expected for this position.

This position requires full-time in-office attendance.

Required and Education Experience

• A minimum of 10 years combined service and outside sales experience in hydronic & HVAC equipment sales, distribution or manufacturing, and fabrication.
• High School Graduate, College preferred. Continued education/seminars in sales, business, and engineering preferred.
• Established knowledge of hydronic & HVAC equipment repair, replacement and applications.
• Must have a proven track record of successfully negotiating commercial service projects.
• Ability to communicate technical and non-technical information to customers and company staff, both verbally and in writing.
• Statistical and analytical knowledge using general business and math skills.
• General computer experience (MS Windows, Office, etc.)
• Ability to prioritize tasks according to company goals and objectives.
• Technical ability to gather customer requirements and propose appropriate products and/or solutions.
• Using analytical and observation skills that demonstrate the vision and expectations as designed by the Director of Service.
• A valid driver's license is required to operate a motor vehicle and must maintain a driving record acceptable to our liability carrier.
• Experience with Sales Force / Financial Force or a similar ERP.

Salary for this position is a Draw Plan.

This role is critical for driving sales growth and service excellence within our organization. If you have a passion for technology and a strong desire to meet customer needs, we encourage you to apply!

EEO Statement

“CHC’s policy is to provide equal employment opportunity to all applicants and employees. CHC does not discriminate on the basis of pregnancy, childbirth or related medical conditions, race, religious, creed, color, gender, national origin or ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, or any other basis protected by federal, state, or local law, ordinance, or regulation. This EEO policy applies throughout our operations including recruitment, hiring, terminations, training, promotion, transfers, compensation and benefits. The Human Resources Department should be contacted immediately if an individual believes that he/she has experienced discrimination. CHC will not retaliate or allow retaliation against anyone who files a complaint or assists in the investigation of an administrative charge alleging discrimination.”