What are the responsibilities and job description for the Field Customer Service Representative position at California Job Shop?
Field Customer Service Representative
Location : City of Industry, California
A DME customer service representative is responsible for handling incoming calls from patients and healthcare providers, processing orders for durable medical equipment (DME), providing information on product usage, and ensuring timely delivery of equipment while maintaining excellent customer service standards. Must have the ability to travel.
ESSENTIAL DUTIES :
- Schedule and perform regular visits with accounts, prioritizing those with issues but equally giving attention and required visits to non-problem accounts.
- Work directly with the Vice President of Operations to ensure active involvement and engagement from the facility to corporate level.
- Engage Corporate, Regional and Facility level leadership to discuss Executive Summary Reviews on a regular basis.
- Regularly prepare Quarterly Business Reviews with Clients to discuss clinical, operational, and cost saving measures.
- Monitor issue resolution and actions taken by business office to resolve problems, perform outcome evaluation with the account.
- Communicate to accounts important and pertinent industry changes as necessary in order to better serve their residents.
- Increase customer value by advocating new business initiatives.
- Improve service levels to customers by communicating and education both business office and accounts on any new changes or procedures developed to eliminate and prevent problems from recurring.
- Performs other duties as required
- Abide by the company Drug Free Workplace policy. Drug screening is conducted at hire, or may be conducted company-wide, or on request upon reasonable suspicion.
RESPONSIBILITIES :
EDUCATION / EXPERIENCE :
TRAVEL REQUIREMENTS
Compensation : $42,000-$55,000 annually, depending on experience.
Salary : $42,000 - $55,000
