Front Office Supervisor

Job Title: Front Office Supervisor - Ambulatory Surgery Center (ASC)

Location: La Mesa ENCOMPASS PROCEDURE CENTER

Job Type: Full-Time

Position Overview:

We are seeking a highly organized and customer-focused Front Office Supervisor to oversee the daily operations of the front office at our Ambulatory Surgery Center (ASC). The ideal candidate will have experience in a healthcare or clinical setting, a strong understanding of patient scheduling, insurance verification, and excellent communication skills. The Front Office Supervisor will ensure smooth administrative operations while leading and mentoring a team of front office staff to provide excellent service to patients, providers, and visitors.

Key Responsibilities:

• Supervise Front Office Team: Lead, train, and manage front office staff, ensuring high standards of customer service, operational efficiency, and professionalism.
• Patient Scheduling & Coordination: Oversee patient scheduling and check-in processes, ensuring appointments are scheduled in accordance with the center’s availability and patient needs.
• Insurance Verification: Supervise insurance verification processes to ensure that patients’ insurance information is accurate, and claims are processed promptly.
• Customer Service: Serve as the point of contact for patients, families, and visitors, addressing inquiries, concerns, and providing necessary information in a compassionate and professional manner.
• Patient Flow Management: Monitor patient flow, ensuring timely check-ins, check-outs, and preparation for surgery, working closely with clinical staff to ensure optimal patient care and minimize delays.
• Compliance & Documentation: Ensure the front office follows all regulatory requirements and maintains accurate patient records in accordance with HIPAA and other legal guidelines.
• Reporting & Documentation: Assist with daily reporting, maintain accurate logs, and provide feedback to upper management on office operations and team performance.
• Conflict Resolution: Address any patient or staff issues or complaints in a professional manner, escalating when necessary to management.
• Continuous Improvement: Implement and improve administrative workflows and processes to enhance the overall patient experience and operational efficiency.

Qualifications:

• Education: High school diploma or equivalent required; Associate’s degree or higher in Healthcare Administration or related field preferred.
• Experience: Minimum of 3-5 years of experience in an administrative or front office role, preferably in a healthcare setting such as an ASC, medical office, or hospital.
• Leadership Skills: Previous experience in a supervisory or leadership role, with the ability to mentor and manage a team.
• Knowledge of Healthcare Operations: Familiarity with patient scheduling, insurance verification, and healthcare billing procedures.
• Communication Skills: Strong verbal and written communication skills, with a focus on providing excellent customer service.
• Technology Proficiency: Proficient in Microsoft Office Suite and experience with Electronic Health Record (EHR) systems and scheduling software.
• Problem-Solving: Strong analytical skills with the ability to address challenges efficiently and effectively.
• Attention to Detail: Excellent organizational skills with a keen eye for detail and accuracy.

Working Conditions:

• Full-time position
• Standard working hours with occasional overtime required based on center’s needs
• Fast-paced, team-oriented environment
• Interaction with patients, families, and medical staff on a daily basis

Why Join Us?

• Competitive salary and benefits package
• Opportunity for professional growth and development within a leading Ambulatory Surgery Center
• A supportive, collaborative work environment focused on patient-centered care

To Apply:

Please submit your resume and cover letter outlining your qualifications and experience. We are an equal opportunity employer and welcome candidates from diverse backgrounds.