Clinical Training Manager

Clinical Training Manager

Job Summary:

The Clinical Training Manager at California Retina Consultants plays a pivotal role in designing and implementing training programs for ophthalmic technicians and scribes within our organization. Primary responsibilities will be to develop comprehensive training curricula, conduct train-the-trainer sessions, and provide ongoing support to ensure technicians and scribes possess the skills and knowledge necessary to excel in their roles.

Duties / Responsibilities:

Program Development

• Collaborate with subject matter experts and stakeholders to assess training needs and develop tailored curricula for ophthalmic technicians and scribes
• Design engaging and interactive training materials, including presentations, manuals, and multimedia content, to effectively convey key concepts and techniques

Train-the-Trainer Sessions

• Lead train-the-trainer sessions to equip internal trainers with the knowledge, tools, and techniques necessary to deliver training programs effectively
• Provide guidance on instructional methods, facilitation techniques, and best practices for engaging adult learners at various levels of experience

Training Delivery

• Deliver training sessions to ophthalmic technicians and scribes, both in-person and virtually, ensuring content is delivered effectively and training objectives are met
• Adapt training delivery methods to accommodate diverse learning styles and technical competencies

Skill Advancement

• Offer ongoing support and mentorship to technicians and scribes, helping them enhance their skills and knowledge through continuous learning opportunities and development
• Identify areas of improvement and develop advanced training to address evolving needs and industry advancement
• Provide training plans for those technicians pursuing their certification(s) (IJACHPO, etc)

Evaluation and Feedback

• Establish evaluation criteria to assess the effectiveness of training programs and gather feedback from participants and stakeholders
• Use feedback and performance data to refine training materials and delivery methods, ensuring continuous improvement
• Work in conjunction with the technician’s manager to relay progress and make recommendations

Compliance

• Stay updated on current and best practices, federal and state regulatory requirements and practice systems advancements to ensure training programs are relevant and effective
• Perform internal chart audits to ensure compliance and accuracy in documentation
• Maintain accurate training records and documentation

Collaboration and Communication

• Foster a cohesive team environment by promoting collaboration and communication among clinic staff
• Communicate effectively with stakeholders regarding policies, procedures and initiatives

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job
• Duties, responsibilities, and activities may change at any time with or without notice

Preferred Skills / Abilities:

• Demonstrated ability to follow oral and written instructions
• Strong communication and presentation skills
• Ability to follow instructions, work well with others and alone with minimal supervision
• Strong leadership and interpersonal skills, with the ability to motivate and inspire staff
• Excellent organizational and problem-solving abilities
• Ability to work effectively in a fast-paced and dynamic environment
• Demonstrated knowledge of material, methods, instruments, and equipment in ophthalmology with accent on retina field
• Knowledge of adult learning concepts
• Experience in employee development and evaluation
• Ability to be supportive and encourage growth
• Ability to handle conflict resolution and hold staff accountable
• A passion for developing successful teams
• Knowledge of coding, HIPAA and other charting regulatory requirements
• Ability to maintain strict confidentiality

Education and Experience:

• Bachelor's degree preferred
• 2 years clinical experience working collaboratively with physicians, in a retina practice or ophthalmology setting; 1 years as a senior technician and/or clinical trainer preferred
• Ophthalmic Scribe Certified (OSC) certification through IJCAHPO is required; COA, COT, COMT is a plus
• Ophthalmic Coding Specialist (OCS) or Ophthalmic Coding Specialist Retina (OCS-Retina) through AAO preferred
• Proficiency with Nextech Electronic Medical Records (EMR) system and NextGen Practice Management software

This is a Hybrid role; however, all candidates must currently be located in Central California and will be expected to travel to Santa Barbara, Lompoc, Santa Maria, San Luis Obispo, Paso Robles, Oxnard, Westlake Village, Simi Valley, Valencia, Palmdale, Bakersfield and Visalia. We do accommodate mileage to offsite clinics.

Benefits

CRC offers the following competitive benefits for full-time eligible employees after the introductory period:

• Medical Insurance Plans
• Vision Insurance Plan
• Dental Insurance Plan
• 401K Contribution
• Life Insurance
• Sick, Vacation, and Holiday Pay
• Certification Opportunities

Equal Opportunity Employer

California Retina Consultants is proud to be an Equal Employment Opportunity and an Affirmative Action Employer. We are committed to creating an inclusive work environment that celebrates diversity.

(All offers are contingent upon satisfactory background check and pre-employment drug screen.)