What are the responsibilities and job description for the Patient Service Representative (PSR) position at California Sleep Solutions?
California Sleep Solutions is seeking an enthusiastic, detail-oriented individual to join our scheduling team. We offer our Patient Service Representative comprehensive training in an upbeat office environment. Our ideal candidate will have a minimum of 1 year previous Call Center experience, as well as excellent communication skills – bilingual is a plus.
Please note this role is based in office.
Essential Duties
Our Patient Service Representative is often the first point of contact for incoming referrals. Some key responsibilities include but are not limited to:
- Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment, scheduling, as well as follow-up appointment scheduling in the database
- Processing incoming faxes and referrals
- Create and maintain patient and physician e-charts
- Contact patients to schedule and or contact their referring provider for missing information (Average of 40 to 50 calls daily)
- Update physicians' offices regarding patient care
- Assist physicians, patients, and staff with scheduling questions
- Schedule appointments
- Confirm patient appointments
- Answering, investigating, and or directing patient inquiries to the appropriate staff member
- Following up with patients to ensure their inquiry has been addressed
- Follow up on voicemails and emails, respond to both in a timely manner
- Other administrative tasks as assigned by the department manager
Benefits
- Medical, Dental and Vision benefits offered
- PTO and 9 paid holidays annually
- $18-$20 an hour to start, based on experience
Our Mission
Established in 2001, California Sleep Solutions is a Veteran Owned Business
California Sleep Solutions provides complete sleep health management, from diagnosing sleep disorders to establishing treatment plans, as well as providing patients with the necessary equipment to get started on their journey to better sleep health.
The mission of our team is to deliver excellence in patient care from that initial phone call all the way through guiding patients along their treatment plan. Each of our five facilities are committed to best serving our community and offering patients solutions that will have a major positive impact on their long-term health.
It is because of this dedication to our community California Sleep Solutions has been Sacramento's leading independent provider of sleep care for 20 years
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $18 - $20
