Customer Service Representative (with Sales)

Job Description

About Us: We are a dynamic and innovative company dedicated to enhancing our customers' experiences and driving sales growth. We are looking for a motivated and proactive individual to join our team as a Customer Service Representative. This role is perfect for someone who enjoys interacting with customers, has a knack for sales, and excels in administrative tasks.

Responsibilities:

Strategic Sales:

• Research and understand customer needs to make product and service recommendations.
• Conduct outbound telephone sales and maintain email correspondence.
• Participate in strategic account sales programs.
• Effectively sell the full consumable portfolio of Cansel offerings, maximizing cross-selling opportunities.
  
  

Business Development:

• Perform remote sales business development using an existing customer portfolio.
• Explore new growth opportunities to meet or exceed revenue targets.
• Manage existing accounts to achieve forecasted revenue targets.
• Collaborate with the Sales Team on campaign-based projects.
• Work closely with Outside Sales Professionals to ensure seamless operations.
• Maintain excellent customer service relations and diligently record activities in Salesforce and SAP.
  
  

Customer Service Team Duties:

• Answer phones, enter orders, transfer calls, and create leads.
• Assist walk-in customers and handle e-commerce chat inquiries.
• Create work orders and rental requests and manage returns.
• Process payments for in-store transactions and coordinate with the A/R team for others.
• Monitor customer pickups and contact customers as needed.
• Enter customer orders and respond to various inboxes.
• Handle RMAs for returned products and monitor billing due lists.
• Maintain a tidy branch and assist in facility-related tasks.
• Respond to NPS surveys, monitor/respond to clients on ecommerce chat, and escalate issues.
• Stock showrooms, perform daily inventory cycle counts, and manage shipping/receiving tasks when required.
  
  

Qualifications:

• 1-3 years of experience in sales and customer service.
• A strong desire and genuine interest in our customers’ business.
• A robust ambition to meet and exceed revenue targets.
• The ability to foster strong workplace relationships and create a positive work environment.
• Proactive, autonomous, and results-driven with strong troubleshooting skills.
• Excellent customer service, interpersonal communication, and telephone skills.
• An energetic and highly motivated individual who can work well within a team and independently with minimal supervision.
• The ability to multi-task, prioritize work activities appropriately, and stay calm and upbeat, even in fast-paced situations.
  
  

Why Join Us:

• Base Pay of $50K - $55K Commission (up to $15K)
• Opportunity to work in a collaborative and supportive environment.
• Competitive salary and benefits package.
• Room for growth and professional development.
• Be part of a company that values innovation and customer satisfaction.
  
  

If you are passionate about customer service, sales, and administrative tasks, and are looking for a role that offers variety and growth, we would love to hear from you!

Company Description

Established in 1986, California Surveying & Drafting Supply, Inc., is a member of the largest provider of geospatial tools, technology and training in the world, and are one of the top distributors of Trimble Geospatial Solutions in North America. We are highly respected for our knowledge driven solutions for some of the largest businesses and government agencies throughout California, including CalTrans, PG&E, USDA, and many others.

Nearing 100 employees in California, we serve our customers from 6 facilities throughout the state (Sacramento, Dublin, Fresno, Ventura, Anaheim & Escondido). Our portfolio includes 3D laser scanners, GNSS receivers, wide-format printers, professional services (integration, implementation, training), service, field supplies and accessories. CSDS also operates California’s largest real-time network, providing precision positioning with one-centimeter accuracy for surveying, mapping, engineering, forensics, and agricultural applications throughout all of California.

Through a par

Established in 1986, California Surveying & Drafting Supply, Inc., is a member of the largest provider of geospatial tools, technology and training in the world, and are one of the top distributors of Trimble Geospatial Solutions in North America. We are highly respected for our knowledge driven solutions for some of the largest businesses and government agencies throughout California, including CalTrans, PG&E, USDA, and many others. Nearing 100 employees in California, we serve our customers from 6 facilities throughout the state (Sacramento, Dublin, Fresno, Ventura, Anaheim & Escondido). Our portfolio includes 3D laser scanners, GNSS receivers, wide-format printers, professional services (integration, implementation, training), service, field supplies and accessories. CSDS also operates California’s largest real-time network, providing precision positioning with one-centimeter accuracy for surveying, mapping, engineering, forensics, and agricultural applications throughout all of California. Through a par